Media playback is unsupported on your device

NHS: 'People are not getting the access they need to GPs'

4 March 2014 Last updated at 09:16 GMT

Nearly one in five patients in England admit they have misused Accident and Emergency departments at some point, a Healthwatch England poll suggests.

According to Anna Bradley, chair of Healthwatch, people are misusing A&E "because they are not getting the kind of access they need to GP services".

The poll asked more than 1,700 people about their experiences and views on the NHS.

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.