NHS: 'People are not getting the access they need to GPs'
4 March 2014 Last updated at 09:16 GMT
Nearly one in five patients in England admit they have misused Accident and Emergency departments at some point, a Healthwatch England poll suggests.
According to Anna Bradley, chair of Healthwatch, people are misusing A&E "because they are not getting the kind of access they need to GP services".
The poll asked more than 1,700 people about their experiences and views on the NHS.