One-fifth of patients 'admit to misusing A&E units'
4 March 2014 Last updated at 07:20 GMT
Nearly one in five patients in England admits they have misused A&E at some point, a survey suggests.
The poll - commissioned by patient watchdog Healthwatch England - asked more than 1,700 people about their experiences and views on the NHS.
Branwen Jeffreys reports.