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Campaign to get hearing loops working

13 September 2013 Last updated at 07:26 BST

Hearing loops, systems which helps clarify sound for people who have hearing loss, often don't work, according to a charity.

Installed into buildings such as shops and theatres they direct sound and speech directly into hearing aids and cochlear implants.

Hearing Link says loops often don't work or staff have not been trained in how to use them.

Graham Satchell travelled to Eastbourne, which is aiming to be a beacon of excellence for hearing impaired people.