Media playback is unsupported on your device

NHS Direct 'got their sums wrong' on 111 service

29 July 2013 Last updated at 16:38 BST

A provider of a NHS non-emergency telephone service that is pulling out of its contracts "got its sums wrong" according to a health minister.

Lord Howe told BBC News that the service provided by NHS Direct to patients was "very good" and 111 is a "great idea".

He also said that areas where the service had not met expectations were "isolated".

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.