NHS Direct 'got their sums wrong' on 111 service
29 July 2013 Last updated at 16:38 BST
A provider of a NHS non-emergency telephone service that is pulling out of its contracts "got its sums wrong" according to a health minister.
Lord Howe told BBC News that the service provided by NHS Direct to patients was "very good" and 111 is a "great idea".
He also said that areas where the service had not met expectations were "isolated".