NHS 111 advice line 'still fragile'
1 May 2013 Last updated at 19:56 BST
The new NHS non-emergency 111 telephone service in England is in a fragile state in a number of areas ahead of bank holiday weekend, NHS bosses admit.
Reports have been emerging for weeks of calls going unanswered and poor advice being given, leading to hospitals being inundated with patients.
A board paper produced by NHS England says some of the problems have been "unacceptable" and, despite improvements, the system still remains in a "fragile" state in places.
Dominic Hughes reports.