Ann Clwyd to head review of way NHS handles complaints

Help

The government has announced the start of a major review of the way the NHS in England deals with complaints from patients and their relatives.

It follows the scandal over neglect and abuse of patients at the Mid Staffordshire NHS Trust which led to hundreds of unnecessary deaths.

The review will be carried out by the Labour MP Ann Clwyd.

She was asked to do it by David Cameron after revealing the poor care her husband Owen Roberts received.

In an emotional interview broadcast by BBC Radio 4's World at One programme, she described her distress at the way her husband was treated before he died at the University Hospital of Wales in Cardiff last October.

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.