Stafford neglect: Why the delays?
Following the deaths of hundreds of patients, a report on Mid Staffordshire Hospital blamed a culture that put targets and cost-cutting before care.
For many relatives, there is still one major question - why did it take so long to uncover significant levels of neglect?
The BBC's Inside Out programme examines why it took so long to uncover the neglect at the hospital.
Paul Loughran reports.
"The Hospital That Didn't Care" will be shown on the BBC News Channel on 9 February at 21:30 GMT.