Poor communication fuels rise in NHS complaints

Help

"Careless", "insincere" and "unclear" communication has fuelled a surge in complaints against the NHS in England, the health service ombudsman has said.

Her report says the NHS needs to improve the way it deals with patients unhappy with the care they have had.

It also highlights an increase in complaints about independent providers offering care to NHS patients.

Jane Dreaper reports.

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.