Zurich shop owner: 'Oprah incident a misunderstanding'
9 August 2013 Last updated at 19:55 BST
The owner of a shop in Zurich where US talk show star Oprah Winfrey says she encountered racism has called the incident a "misunderstanding".
Winfrey, one of the world's richest women, claimed an assistant refused to serve her in an upmarket handbag shop.
She was apparently told one of the bags on display was "too expensive" for her.
Imogen Foulkes reports.