Helen Boaden: 'Mistakes are damaging'
16 June 2011 Last updated at 16:08 BST
The BBC must say sorry to Primark over a scene in a Panorama documentary showing boys in a Bangalore clothing workshop, the BBC Trust says.
The Trust said it was "more likely than not" that a scene which showed the boys testing the stitching on Primark clothes was "not genuine".
Director of BBC News Helen Boaden said despite the decision, the BBC News brand was "strong and robust".