BT warns it will increase phone bills by 6.5%

BT logo Calling BT's talking clock now costs more but it said it still had low-income options

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BT has warned millions of customers it is increasing its prices by up to 6.5% from December this year.

It will increase the line rental for direct debit customers by 6.25% to £16.99, and the rate for calling UK landlines by 6.44%.

The set-up fee for landline calls, residential calls, to the speaking clock and call return charges will also increase for some or all customers.

But BT said it had added "extra money-saving options" for poorer customers.

'Taken care'

The majority of its customers were on inclusive call packages and would not pay set-up fees or pence per minute charges on calls, said BT.

BT's option for low-income customers, BT Basic, will stay the same at £5.10 a month with a call allowance.

John Petter, chief executive at BT Consumer, said: "We have taken care to make sure that low-income customers avoid price increases."

He added: "We have added extra money-saving options for low-income customers and for customers who only want a phone line for calls."

Broadband prices are going up by as much as 6.49%, although BT said its current "high profile" press and TV broadband offers would stay at the same price.

It added that call bills had fallen 14% in the past five years.

Sky, BT's rival, is set to increase some of its tariffs from September.


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  • Comment number 455.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • rate this

    Comment number 454.

    It wouldn't surprise me that all the big to medium size businesses who supply goods / services to the general public will pile on price increases well 'before' the General Election in May 2015

    I get the distinct impression that the Conservative Party have put the word out 'Don't spoil our chances' to all the 'Fat Cats'

    'Get it over and done with before the end of this year'

  • rate this

    Comment number 453.

    @438 Don't really see your point. Why would the Swiss want either Royals or more politicians? A country whose wealth generation is based upon an industry that is now (thanks to deluded Daily Mirror readers) derided in the UK. Swiss taxation is far higher than UK, & they have no NHS equivalent to pay for. Money goes to transport, education & help to bail out failing banks. Sound familiar?

  • rate this

    Comment number 452.

    Hear that slurping sound, it's your wallet being sucked dry.....

  • rate this

    Comment number 451.

    Their priority is to take the premier league from Sky, they have already paid £900,000,000 for the champions league next season.
    Share holders are not going to carry the cost, we are, hence the increase.

  • rate this

    Comment number 450.

    BT has for decades provided good service. Quite a few bitter people on here with petty moments against a venerable British institution.

  • rate this

    Comment number 449.

    To those that are advocating switching suppliers, it doesn't matter who you are with, they all follow suit and increase prices. (Same with the energy companies) What is needed is a regulator that is prepared to be on the side of the consumer & not the business that they regulate. I recently entered into a new contract expecting to be fixed for the duration, but mid-term are hit with a £ increase.

  • rate this

    Comment number 448.

    looks like I will be moving soon then

  • rate this

    Comment number 447.

    Nice of them to give the heads-up.

  • rate this

    Comment number 446.

    Cost of living crisis - figment of Milliband's imagination or reality for real people?

  • rate this

    Comment number 445.

    @431 same_old_rubbish

    you can keep your bt yahoo mail if ask them, i was offered to keep mine but i didn't want it

  • rate this

    Comment number 444.

    My food bill is rising faster than inflation - and now this. I am self-employed. My BT business bill is £55+ for £3 of calls and capped broadband ... on a 2-year contract I signed 6 months ago! As per other HYS commentators - BT has been sweating its assets for decades. Now we are subsidising rural broadband. If the government has £50 billion for HS2, why not for the 'e-infrastructure'? Madness.

  • rate this

    Comment number 443.

    BT have the monopoly [with the help of the government] they are all I can get, broadband pitifully slow. BT control what other providers you can use because they own the exchange.They screw me for broadband with a 10gb downloade, a telephone line which does'nt work when it rains. No other providers or deals; where am I, in the middle of nowhere? No1 mile from the A17 Lincs!

  • rate this

    Comment number 442.

    No doubt this price increase is to pump additional money into the BT pension scheme. BT is an appalling company. I feel sorry for the employees. I'm so glad I moved away.

  • rate this

    Comment number 441.

    BT are the worst possible service providers. I have had my business phone line down since Monday gone, and have been told it will be repaired for the 14th September. In the meantime they expect me to twiddle my thumbs. I hope these fat cats sleep well at BT knowing that they are ruining my livlihood

  • rate this

    Comment number 440.

    When it was nationalised the profits were returned to the govt. They in turn spent it on the NHS or pensions and such. U cud say I want to know where my money's going. Right it can b shown. That way the system takes care of itself. You don't need a pvte company. The only pple who lose are the shareholders. But when u need a hospital bed or ur pension u've paid fr it already. There's accountability

  • rate this

    Comment number 439.

    I believe that BT owns an other company in this Country which goes under an other name. Plus Net I believe. With rises like this how can the Government say inflation is down. All the same all work a big fiddle.
    @427 In someone's back pocket probably.
    @431 Sush BBC will be viewing this and you are given ideas to increase there theft charges for a licence.
    @432 Hopefully

  • rate this

    Comment number 438.

    Privatisation is the wrong word.

    Enclosures was the wrong word.

    Thieving scum is the correct term to use when some people tell you that they have power to steal your heritage and sell it cheaply to their mates for them to rip you off.

    Direct Democracy.

    Ask the Swiss if they want ' royals ', ' lords ' or more politicians.

  • rate this

    Comment number 437.

    It's nice to know that I will be paying extra so those nice footballers earning more in a year than the average worker in a lifetime can have a pay rise .

  • rate this

    Comment number 436.

    86. Gregor
    It only take 10 minutes to change your ISP, I did it last week thankfully


    You were lucky, for most people it takes many phone calls through annoying retentions departments and migration codes that mysteriously never appear by email on the third time of request.


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