BT warns it will increase phone bills by 6.5%

BT logo Calling BT's talking clock now costs more but it said it still had low-income options

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BT has warned millions of customers it is increasing its prices by up to 6.5% from December this year.

It will increase the line rental for direct debit customers by 6.25% to £16.99, and the rate for calling UK landlines by 6.44%.

The set-up fee for landline calls, residential calls, to the speaking clock and call return charges will also increase for some or all customers.

But BT said it had added "extra money-saving options" for poorer customers.

'Taken care'

The majority of its customers were on inclusive call packages and would not pay set-up fees or pence per minute charges on calls, said BT.

BT's option for low-income customers, BT Basic, will stay the same at £5.10 a month with a call allowance.

John Petter, chief executive at BT Consumer, said: "We have taken care to make sure that low-income customers avoid price increases."

He added: "We have added extra money-saving options for low-income customers and for customers who only want a phone line for calls."

Broadband prices are going up by as much as 6.49%, although BT said its current "high profile" press and TV broadband offers would stay at the same price.

It added that call bills had fallen 14% in the past five years.

Sky, BT's rival, is set to increase some of its tariffs from September.


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  • rate this

    Comment number 450.

    BT has for decades provided good service. Quite a few bitter people on here with petty moments against a venerable British institution.

  • rate this

    Comment number 449.

    To those that are advocating switching suppliers, it doesn't matter who you are with, they all follow suit and increase prices. (Same with the energy companies) What is needed is a regulator that is prepared to be on the side of the consumer & not the business that they regulate. I recently entered into a new contract expecting to be fixed for the duration, but mid-term are hit with a £ increase.

  • rate this

    Comment number 86.

    It only take 10 minutes to change your ISP, I did it last week thankfully

  • rate this

    Comment number 83.

    BT had a little help at the start, taxpayers money to put copper down, they have been sweating the assets for god knows how long. Any decent shareholder held company will squeeze every last drop of money from it customer base, Unfortunately any move to another provider will result in that provider increasing their tariff. Look how we in UK are subsidizing European train travelers

  • rate this

    Comment number 46.

    What are OFCOM doing, nothing. I don't want " FREE " BT sports but I am paying for it. We live on a brand new estate with at least 1,000 new houses and still we don't have fibre optics.
    Why do BT collect all the money for landlines.
    I agree with most of the comments here so why are BT still getting away with extortionate prices. Why, when they are selling packages do they use UK call centres.


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