Media playback is unsupported on your device

New regulations give online shoppers more rights

13 June 2014 Last updated at 15:38 BST

New regulations have come into place which give online shoppers better consumer rights.

Shoppers now have longer to cancel orders and 14 days to return a product unopened for a full refund, including postage costs.

The rules see the final stage of implementation of the EU Consumer Rights Directive.

Philip Smith from Trusted Shops explained the changes to BBC Radio 5 live's Wake Up to Money.

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.