Costly helpline fees could be scrapped under new rules
13 June 2014 Last updated at 15:12 BST
The Fair Telecoms Campaign has welcomed plans to stop companies charging high rates for customer helpline calls.
The proposed law will mean customers can only be charged at a landline rate for calling 0845 and 0870 numbers.
Banks and insurers will be exempt from the plan.
David Hickson from Fair Telecoms Campaign told BBC Radio 5 live's Wake Up to Money the changes would "stop some of the abuses" and make the charges "better to understand".