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Costly helpline fees could be scrapped under new rules

13 June 2014 Last updated at 15:12 BST

The Fair Telecoms Campaign has welcomed plans to stop companies charging high rates for customer helpline calls.

The proposed law will mean customers can only be charged at a landline rate for calling 0845 and 0870 numbers.

Banks and insurers will be exempt from the plan.

David Hickson from Fair Telecoms Campaign told BBC Radio 5 live's Wake Up to Money the changes would "stop some of the abuses" and make the charges "better to understand".