'Rail ticket value for money not good' - David Sidebottom
2 January 2014 Last updated at 07:55 GMT
An average 2.8% increase in rail fares comes into effect on Thursday, pushing the cost of some commuter travel to more than £5,000 a year.
The increase is the smallest rise in four years, according to the pan-industry Rail Delivery Group.
David Sidebottom, from Passenger Focus, said "only 29% of rail commuters are satisfied with the value of their ticket".