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'Rail ticket value for money not good' - David Sidebottom

2 January 2014 Last updated at 07:55 GMT

An average 2.8% increase in rail fares comes into effect on Thursday, pushing the cost of some commuter travel to more than £5,000 a year.

The increase is the smallest rise in four years, according to the pan-industry Rail Delivery Group.

David Sidebottom, from Passenger Focus, said "only 29% of rail commuters are satisfied with the value of their ticket".

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