Martin Lewis, Money Saving Expert
Media playback is unsupported on your device

RBS 'failing' customers, says Money Saving Expert's Martin Lewis

3 December 2013 Last updated at 19:00 GMT

Martin Lewis from the personal finance website Money Saving Expert has accused RBS of failing its customers after a computer problem left people unable to access accounts, pay for services and, in some instances, with funds removed from accounts completely.

Mr Lewis said it was "not good enough" to offer compensation for financial loss, as some people had experienced inconvenience and embarrassment because of the IT problems.

For its part RBS has apologised for the situation which it described as "unacceptable".