Media playback is unsupported on your device

Which? calls on banks to cut phone charges

17 November 2013 Last updated at 09:46 GMT

Banks are being urged to cut their customer phone charges after the consumer group Which? found that almost three quarters of phone lines were high rate numbers.

An EU Directive banning the use of expensive numbers for customer help lines comes into force next year, but financial firms are currently excluded.

Joe Lynam reports.

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.