Southern Electric bill
Media playback is unsupported on your device

SSE: Costs have increased but profits have not gone up

10 October 2013 Last updated at 11:05 BST

SSE Director of Customer Services Tony Keeling has been defending the energy firm's decision to increase prices by an average of 8.2% from mid-November.

He told BBC News it reflected a 4% increase in wholesale energy costs, a rise of 10% in delivery to homes and a 13% increase in government levies.

However, he continued, profits had not gone up: "We make about 5% margin - we think that's a fair and reasonable amount - that's not the reason why prices are going up today."