'I'm leaving NatWest after disruption' says customer
7 March 2013 Last updated at 10:51 GMT
The Royal Bank of Scotland (RBS) group has apologised to customers who faced disruption to their banking services on Wednesday night.
Customers at RBS and subsidiary NatWest, began reporting problems with online and phone banking, cash withdrawals and debit card payments at about 2200 GMT.
A spokesperson for the RBS group said: "We are disappointed that our customers have faced disruption to banking services for a period yesterday evening, and apologise for that. All services are now running as normal again''.
However NatWest customer Mark Hillman said his confidence was shaken and he would now be leaving the bank.