RBS chairman Sir Philip grilled by 5 live callers
28 February 2013 Last updated at 12:16 GMT
The Chairman of RBS, Sir Philip Hampton, has answered listener's questions on bonuses and the bank's future on BBC Radio 5 live Your Call.
The bank, which is 80% owned by the taxpayer after its £45bn bailout in 2008, announced a bigger than expected pre-tax loss of £5.2m on Thursday.
Jo, in Edinburgh, asked Sir Philip about bankers' bonuses and Helen, from Stenhousemuir, pressed him over what he called the bank's legacy.