Whiplash claim system must change, says Aviva

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The UK's biggest insurer has said that motorists' premiums could be cut by an average of £60 a year by changing the system of whiplash claims.

Aviva has called for a new process that would force victims to put their claims directly to the insurer of the driver who caused the crash.

It suggests that the system would cut out middlemen who inflate the cost of claims.

Simon Gompertz reports.

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