Which? says bank staff 'still push unsuitable products'
7 December 2012 Last updated at 11:56 GMT
Major mis-selling scandals have failed to stop banks pressuring staff into pushing potentially unsuitable products, Which? has said.
The consumer group found 65% of bank staff with sales targets said they were being placed under more pressure than ever to hit them.
Which? interviewed more than 550 bank staff, of which 371 have a sales role. And, of those, 298 said they had sales targets to meet.
Its executive director, Richard Lloyd, said it was a "shocking state of persistent sales culture".