Lloyds Banking Group raises PPI bill by a further £1bn
1 November 2012 Last updated at 14:15 GMT
Lloyds Banking Group has set aside a further £1bn to cover compensation for customers who were mis-sold payment protection insurance (PPI).
It brings the bank's PPI bill to £5.275bn so far.
The further provision means Lloyds has been pushed into a loss of £144m for the third quarter of the year.
Simon Gompertz reports.