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Lloyds Banking Group raises PPI bill by a further £1bn

1 November 2012 Last updated at 14:15 GMT

Lloyds Banking Group has set aside a further £1bn to cover compensation for customers who were mis-sold payment protection insurance (PPI).

It brings the bank's PPI bill to £5.275bn so far.

The further provision means Lloyds has been pushed into a loss of £144m for the third quarter of the year.

Simon Gompertz reports.