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My Bottom Line: Willie Walsh, International Airlines Group
Willie Walsh is chief executive of International Airlines Group which includes British Airways and Iberia.
He says mistakes can be a great motivator and points to his own company's disastrous opening of Terminal 5 at Heathrow Airport.
Successfully overcoming a set-back can also give staff a great sense of achievement and Willie says the trouble with Terminal 5 turned out to be a great learning experience and has led his company to aim even higher.
Willie appeared on The Bottom Line which is broadcast on BBC Radio 4 and BBC World Service. Listen again via the download or watch it on the BBC News Channel.
Find more business wisdom from other chief executives on the My Bottom Line website.
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