Energy bills: Ofgem sets out plan for simpler tariffs


Energy Secretary Ed Davey: "I welcome Ofgem's proposal's to make bills simpler"

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Energy regulator Ofgem has unveiled proposals to force suppliers to tell customers about the cheapest gas and electricity tariffs they have on offer.

Ofgem said the proposals, which the industry has described as "challenging", would make the market "simpler, clearer and fairer".

The plans include making firms show their cheapest tariff on bills.

It follows days of uncertainty over David Cameron's plan to force firms to put customers on their lowest tariffs

Ofgem's proposals also include banning complex multi-tier tariffs, new personalised information to help consumers find their best deal, and ensuring customers default to the cheapest option at the end of fixed-term contract.

Ofgem chief executive Alistair Buchanan said: "Our plans will put an end to consumers being confused by complex tariffs and will usher in a simpler, clearer, fairer and more competitive energy market for all consumers.

"I am glad to say that suppliers have already responded with some initiatives, but these do not go far enough."

Angela Knight, the chief executive of Energy UK, which represents the major suppliers, told the BBC: "What they have here is a pretty challenging set of requirements on the companies and we will work with Ofgem and others, once we have got the detail, to get what is in the best interests of our customers."

'Press forward'

Ofgem is proposing to limit each energy supplier to no more than four core tariffs for each fuel.


Downing Street say they "welcome" the proposals from Ofgem.

Making bills easier to understand is "complementary with what we are trying to achieve," the Prime Minister's official spokeswoman said.

But is it complementary, or contradictory, given Ofgem are proposing compelling energy companies to comply with their ideas and this doesn't need new legislation?

A new law will "ensure" customers get the cheapest tariffs, Downing Street insist.

But when the Lib Dem Energy Secretary Ed Davey was given repeated opportunities this morning to support what the Prime Minister has said, he declined.

Drawing the simple out of the complex, it seems, is proving complicated in itself, and difficult to communicate.

Dual fuel discounts will be presented separately to increase clarity. A pilot scheme will force suppliers to tell the most vulnerable customers, and those who have not switched for three years,

On Wednesday, Mr Cameron surprised the energy industry when he said during Prime Minister's Questions that the government would introduce laws to make suppliers give customers the cheapest tariffs.

Energy Minister John Hayes said later that the government was only considering introducing such a law.

Ofgem will now conduct further consultation with the industry and consumers, and believes the proposals could be enforced from next summer.

However, the regulator said that there was nothing to stop energy companies starting to implement changes now.

Mr Buchanan said: "We have spoken to thousands of consumers who have helped us shape this package through a period of extensive consumer research, and are very grateful for their input.

"Ofgem is determined to press forward with proposals to deliver for consumers the most far-reaching shake-up of the retail energy market since competition was introduced."

Controlling bills

Mrs Knight, of industry body Energy UK, said: "Ofgem are saying to us is (you should have) a very small handful of tariffs, you have got to be very clear on them and tell your customers about them and give the customer the choice.

Ofgem's Ian Marlee explains how the new plans would work

"We need to have a set of proposals that are in the best interests of our customers and I think the customers do want choice. I do believe that choice is the right thing. I don't think we should say to the customer 'You must have this or that'."

She added that she had not seen Prime Minister David Cameron's proposals, after he suggested in the Commons that customers should be automatically put on a supplier's cheapest tariff.

Tom Lyon, of price comparison website Uswitch, said that the proposals were a move towards a more regulated energy market.

The changes would not solve consumers' problems with their suppliers, he told the BBC, "but it should make it easier for customers to take more control of their energy bills".

Richard Lloyd, executive director of consumer group Which?, said: "This is another big step towards helping people get the best price for their energy.

"These proposals will boost customer power, making it much easier to shop around, and should increase the pressure on the energy companies to keep their prices in check."

Start Quote

Ofgem has once again ducked the opportunity to get tough with the energy giants”

End Quote Caroline Flint Shadow energy secretary

However, Gary Hornby, an energy market analyst at Inenco, said this would not mean a release of the squeeze on household finances.

"Sadly, the cost of energy is still going to rise as a result of the need to reduce the UK's carbon emissions, investment in infrastructure, and rising wholesale prices - so even the best deals will still cost more," he said.

"The increased costs associated with energy generation and keeping the lights on are always going to be passed on to consumers at the end of the day."

Energy Secretary Ed Davey said that he welcomed Ofgem's proposals, saying that the plans would ensure people got the "best deals" from their energy company.

However, he failed to take the opportunity to back up the prime minister's comments in the Commons.

Caroline Flint, shadow energy and climate change secretary, said Ofgem's proposals were "only tinkering at the margins".

"It is deeply disappointing that after spending nearly two years putting these proposals together, Ofgem has once again ducked the opportunity to get tough with the energy giants," she said.

"We need to open up the books of the energy companies, but these reforms do nothing to improve the transparency of the prices these firms charge their customers."

New look billing information for statements and websites

Sample electricity tariff

Under Ofgem's proposals tariff information like this would appear on annual statements, switching sites and suppliers' websites. The Tariff Comparison Rate would also appear on bills.



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  • rate this

    Comment number 60.

    @39 Mr Wobbles

    it won't work, you've missed out the bonuses & dividends demanded by Camerons big business buddies mates for everything that sold in the UK. That's why power is cheaper almost everywhere else in the world. We should be proud that the few benefit so much from the many and as for No 10 - brown spent over £100 of TAX PAYERS MONEY to change 10 light bulbs - you couldn't make it up...

  • rate this

    Comment number 59.

    Recently I changed supplier from Scottish Power to EDF; the change was almost complete and Scottish Power owed me close to £100 - so I had to maintain a relationship with them until I got my money.
    I received two phone calls from Scottish Power 1/ Threatened cancellation charges if I moved when cancellation charges were not part of contract. 2/ Second call threatening in nature - NEXT POST

  • rate this

    Comment number 58.

    @42 How ill informed are you basically what you are saying is every energy company member's of staff in call centres hassle customers!!! Also on the cancellation fee its only if you sign up for a certain product fixed tariff so like any other business if you want to change before it reaches its end date you pay a cancellation.

  • rate this

    Comment number 57.

    This proposal from Ofgem sounds better than the governments proposal but I'm not entirely sure about the need to ban multi-tier tariffs as they might be cheaper for some customers depending on their circumstances.

    But I don't agree with the governments proposal to force everyone onto a single tariff. Customers should be able to choose what tariff is right for them.

  • rate this

    Comment number 56.

    Ofgen should be spending their time investigating this cartel properly rather than tinkering with the details of the current system.

    The simple fact is that there is no competition at the moment and changing suppliers is futile.

    This is what really needs investigating instead of this wishy-washy useless nonesense. Will no-one in this government stand up for the working man?

  • Comment number 55.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • rate this

    Comment number 54.

    If the energy companies are to be forced to make clear what their cheapest offer is and made to offer it to all, why can we not adopt this in other areas? Phone? Internet? Water? Train tickets?

  • rate this

    Comment number 53.

    I thought this government was pushing to abolish expensive useless quangos, yet we still have Ofgem

  • rate this

    Comment number 52.

    For energy security we need to nationalise energy supply. Nuclear power was introduced to produce materials for nuclear weapons in the cold war, it was always dangers and nobody knew what to do with wasted. "Green" energy is hopelessly ineffiecient. Gas has to come from unstable Russia. We need to restart our coal industry which also should not have been privatised.

  • rate this

    Comment number 51.

    How many more times?????????
    If it's an essential service it has to be out of the hands of profiteering money grabbers.

  • rate this

    Comment number 50.

    Energy security is paramount we need
    1 coal power stations
    2 develop nuclear power
    3 start shale gas extraction
    4 stop trying to stop global warming or climate change ourselves we can not keep whipping ourselves as the USA dont care,Brazil,china,India,africa dont care a bit yet we are financially wrecking ourselves to prove a point,what ever we do it will not make a bit of a difference

  • rate this

    Comment number 49.

    Seems to me this is a case of camoron trying to steal Ofgem's thunder, & lightning...

  • rate this

    Comment number 48.

    Am i missing something? The Government is proposing legislation to compel energy companies to ffer customers the lowest available tariff.Surely it would be sensible to introduce legislation compelling companies to charge a single rate for their gas and electricity - what could be simpler. There are not dual rates for bread and milk in supermarkets!

  • rate this

    Comment number 47.

    Just another rip off ,and more empty words . How about having just one Tariff .

  • rate this

    Comment number 46.

    @ 37.GravityBeckons

    Or a graduate from the Romney school of charm

  • rate this

    Comment number 45.

    Who provides gas and eletricity to 10 Downing St? Is it the cheapest possible tariff?

    How about the Houses of Parliament? Are they (we) being ripped off?
    How about Network Rail? Domestic power and gas for the stations and offices?
    How about local authorities?
    With such a complex and misleading systemn of tariffs it is not just individuals being ripped off. Public bodies also.
    That means us

  • rate this

    Comment number 44.

    How about nationalising the energy companies?

    To say that keeping them in the private sector makes them more efficient is absurd when they can't even guarantee they'll be able to keep the lights on in 5 years time. This county needs long-term planning and a first class business infrastructure (energy, transport, internet).

  • rate this

    Comment number 43.

    What about Car insurance why do they always send a renewal higher than their online price? No lets have a go at the energy companies again its easier well when the lights go out in 2015 remember it was labour and the tories who dilley dallied about nuclear and agreed to all the eu rubbish on climate change.

  • rate this

    Comment number 42.

    I will believe it when I see it - it is not just hundreds of tariffs that each company has and an unwilligness to promote their lowest tariffs; the entire system stinkcs to high heaven. What about cancellation charges which inhibit a free market and competition? What about the lying and threats and intimidation and harrasment that customers suffer at the hands of energy companies? - Will detail

  • rate this

    Comment number 41.

    The energy companies exist purely to sell energy and make a profit. They are not a service and it is not in their interests to sell at a loss or just cover their costs. They can show us as many tariffs as they like, is cost that is the issue here. The supply of energy, like water, is an essential need in our society and it should be re nationalised.


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