Sainsbury's ordered to change Brand Match adverts

Sainsbury's trolleys Sainsbury's said it had already changed its advertising over the campaign

Related Stories

Supermarket group Sainsbury's has been ordered to change its Brand Match campaign by the advertising watchdog, which found it misled consumers over the finer details.

The campaign stated that Sainsbury's would match the prices of rivals Asda and Tesco or give a voucher.

The Advertising Standards Authority (ASA) received 20 complaints, including one from Tesco.

Sainsbury's said it had already changed its advertising.

It also said the campaign had been well-received, with nearly 100 million coupons issued, which it said suggested that shoppers understood the deal from the advertising.

Fine print

Under the campaign, if branded goods were cheaper at Tesco or Asda, the customer would receive a voucher from Sainsbury's.

Some complainants said the ads did not make it clear that any saving was calculated across all of the brands in a shopper's basket or that the offer was only available to those who spent £20 or more.

The ASA also noted that consumers would need to make a further purchase in order to redeem the coupons, which were limited to a value of £10 and had to be redeemed within two weeks.

"We told Sainsbury's to ensure future ads did not imply consumers would not pay more, or would save money, if that was not the case," the ASA said.

"We also told them to ensure all significant conditions of promotions were made clear in future."

Sainsbury's said: "We do not believe that our customers have been misled but we have already changed our current advertising to reflect the concerns raised."

Sainsbury's is the UK's third-largest supermarket, behind Tesco and Asda.

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

More Business stories

RSS

Features

  • PlanesTest of nerve

    WW1 fighter pilots who navigated using a school atlas


  • Pauline Borghese What the butler saw

    Scandalous tales from the British embassy in Paris


  • A baby holds an adult's fingerSmall Data

    The time when the average age of death was zero


  • League of LegendsBattle for glory

    On the ground at League of Legends World Championship's final


  • Vinyl record pressing in AustraliaVinyl vibe

    Getting into the groove with Australia's last record maker


BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.