Building societies face PPI 'bombardment'
9 July 2012 Last updated at 10:52 BST
Building societies say they are being "bombarded" with bogus claims for PPI compensation - and the situation is getting worse.
The Building Societies Association (BSA) said the eight largest mutuals received 22,441 unfounded claims in the six months to the end of April.
These were cases in which no payment protection insurance product was ever sold to that customer.
Adrian Coles, director general of the Building Societies Association, explained to the BBC how bogus claims can delay the legitimate ones.