RBS boss says software upgrade caused problems


Millions of customers of the RBS banking group, which includes NatWest and Ulster Bank face a seventh day of disruption.

Bank staff are still working through a massive backlog of problems after last week's computer software break down.

The RBS boss, Stephen Hester, said the bank was big enough to deal with the problem and pledged that no customer would be out of pocket.

Robert Peston reports.

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.