Media playback is unsupported on your device

Brian Hartzer, chief executive, RBS Retail Banking

18 November 2011 Last updated at 10:20 GMT

RBS Retail Banking chief executive Brian Hartzer says it is vital to separate your sense of self-worth from how well your business is doing - whether things are going well or badly.

Brian appeared on The Bottom Line, which was broadcast on BBC Radio 4, the BBC World Service, BBC World television and the BBC News Channel. You can also download the podcast.

Explore more My Bottom Line videos.