Carphone Warehouse to close all 11 Best Buy shops

Best Buy store in the West Midlands The UK joint venture has failed to make a profit

Carphone Warehouse is to close all of its 11 Best Buy stores across the UK, the company has announced.

The move puts 1,100 jobs at risk at the outlets, which sell electronic goods, but the firm said it hoped to find the "large majority" alternative work.

The 11 Best Buy stores are part of Best Buy Europe, a joint venture between US group Best Buy and Carphone Warehouse.

The first Best Buy store in the UK only opened in April of last year. The outlets have failed to make a profit.

'Economic times'

Best Buy's 11 UK outlets are in Liverpool, Derby, Bristol, Nottingham, Rotherham, Dudley, Thurrock, Southampton, and three places in London - Croydon, Hayes and Enfield.

Carphone Warehouse and Best Buy initially planned to open 200 Best Buy stores across the UK and continental Europe.

Best Buy Europe was formed in 2008 when Best Buy paid £1.1bn to buy a 50% stake in Carphone Warehouse's retail division.

Carphone Warehouse said the focus would now be on selling more electronics goods from Best Buy Europe's 805 Carphone Warehouse stores in the UK, and 1,648 Phone House shops in continental Europe.

Best Buy Europe said in a statement: "Since 2008, the consumer electronics marketplace has changed substantially as a result of the economic times, the progress of online retailing and the growth of new products such as smartphones, tablets and apps."

It comes as Best Buy plans to buy its British partner out of a separate and fast-growing US mobile phone joint venture for £865m.

The Best Buy Mobile venture has been benefiting from soaring demand for smartphones, such as Apple's iPhone.


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  • rate this

    Comment number 80.

    Loads of people complaining about the Derby store! The Hedge End store is brilliant for try before you buy phones, games, laptops, mp3 players, tablets etc.

    Unfortunately prices aren't much better than PC World, Comet and their like otherwise I would've purchased more than a laptop bag. They took a display laptop of the same model and let me try it out with a number of bags.

    Will be missed!

  • rate this

    Comment number 79.

    Just waiting for my new washing machine to arrive. Guess where it came from? I've used the Thurrock shop quite a few times since it opened last year and only once have I been disappointed (twice if the machine doesn't turn up, but they have two hours to go!)

  • rate this

    Comment number 78.

    I have bought a canon s30x camera and a buffalo 1T hard drive
    from Best Buy they staff where great
    and They got me a price match and discount
    on both products each time
    I'm sorry but I can't knock them
    sorry to see them go

  • rate this

    Comment number 77.

    The Nottingham "Best Buy" is just down the road. It suddenly appeared behind Sainsburys (and opposite PC world) with no advertising at all. I literally have no idea what it sells.... or rather sold. As a textbook example of how to make a total hash of a new enterprise this is a great one.

  • rate this

    Comment number 76.

    I used to shop at Best Buy but they are just to expencive nowadays so Walmart is the place I shop now. I can see the nearest Best Buy from my kitchen window but it is still cheaper to drive to Walmart.

  • rate this

    Comment number 75.

    I live near the Southampton Store and been in a couple of times when it opened when I was looking for electrical items. Unfortunately, they were either out of Stock everytime I went quoting 8 week waiting periods, or just too expensive compared to their competitors! Who wants to wait 8 weeks, when you can get it online or from other competitors cheaper same day. Best Buy, I don't think so.

  • rate this

    Comment number 74.

    Whatever some commentators reckon, the reason that BEST BUY UK is closing is that they are not making a profit. A company's sole purpose is to provide value to shareholders, not jobs or customer service. We are in the quarter where retail businesses make most of their money. Quite a proportion that make it through to January will likely wind up in early 2012 as they will be (relatively) cash-rich.

  • rate this

    Comment number 73.

    I've used Best Buy in Florida and found their customer service excellent. The legacy that Best Buy have left in the UK is that their arrival here caused PC World / Curry's to up their game.

  • rate this

    Comment number 72.

    Best Buy should never have attempted to jump into an already overcrowded market that they did not understand.

  • rate this

    Comment number 71.

    I suspect a takeover of another business is on the cards. Mainly by the admission of them that they intend to relocate a large majority.

  • rate this

    Comment number 70.

    BestBuy croydon gave me the best deal on a Canon Camera. They used to offer a match anywhere on the internet policy (+10%) of the difference.

  • rate this

    Comment number 69.

    I have been in the Best Buys in the states quite a few times when I have gone over there and was excited about the deals. However, the range is not that great. But the one that really bugs me were the staff not allowing me to brose. 7 staff in 10 mins "Can I help you?", so I walked out. In other retailers, they seem invisible. Staff should be visable and approachable, just like John Lewis staff.

  • rate this

    Comment number 68.


    Could we please apply spell-check or get a correspondent with English GCSE?
    "Seperate" (4 lines from bottom). Doh!


    No wonder Captain Scott was beaten by Amundsen. He probably spent too much time spell-checking his journal to make sure it didn't contain any Americanisms.

  • rate this

    Comment number 67.

    Who, in their right mind, would buy major electrical items and home appliances from anyone other than John Lewis? That remains a mystery to me given the shopping experience, service and price guarantees on offer at John Lewis.

  • rate this

    Comment number 66.

    I worked for Carphone Warehouse whilst Best Buy moved in and took over with an arrogance of preordained success. I guess they should have focused all that smugness on making a better business. Having said that I have bought a TV and a sound bar from them and it was a good experience.

  • rate this

    Comment number 65.

    Can't help being cynical but wonder if there's some contractual clause between CPW and Best Buy that is coming into play...? forcing the crystallisation of this event.

    Imagine the other electrical retailers may be pooping themselves at the thought of a Best Buy firesale in the run up to Xmas.

    There's no such thing as bad publicity...?

  • rate this

    Comment number 64.

    I've not had a chance to read all the comments on this story, but I am disappointed that Best Buy is closing. I've found the Nottingham store to be excellent. The staff actually know what they are talking about and are interested in the products they are selling - it was a vast improvement over PC World/Currys/Comet/Dixons...

  • rate this

    Comment number 63.

    It probably wasn't a clever idea to launch during a borderline recession, which had/has the potential to last for several more years. Their stores are all in the South of the country - barely making it past Manchester, so a lot of the country didn't get the opportunity to try them anyway.

  • rate this

    Comment number 62.

    Another 1,000 or so having to worry about their jobs! You cannot help wondering as to whether companies would perhaps take a longer term view if our statutory redundancy payments were not so pathetic.

    As for redeployment. Is this not relocation by another name in this case - how many alternative jobs will be in the same town?.

  • rate this

    Comment number 61.

    Never heard of them until today.


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