89 year old Kathleen Shortman
Media playback is unsupported on your device
Video

Elderly residents 'trapped' in their flats for a month

Three elderly people have been trapped in their homes in Bristol since August and many more are struggling to leave their flats because of a broken lift.

The residents at the Ferndown Grange retirement complex have been repeatedly told that the lift would be fixed.

A spokeswomen for Peverel Retirement, the company responsible for the maintenance of the building, has apologised and said "it's most unusual to have a lift go down for this length of time and to have a part we couldn't find."

Jon Kay reports.

  • 01 Oct 2013
  • From the section UK