BAA sorry for travel disruption at Heathrow
Airport operator BAA has apologised to passengers facing travel disruptions as the UK's freezing weather continues and anger grows over a virtual shutdown at Heathrow airport.
BAA spokesman, Andrew Teacher, told BBC Breakfast the situation was "improving slowly" after many people were forced to sleep at the terminal over the weekend.
Mr Teacher said thousands at the airport have been helped with accommodation, vouchers, food and blankets.
20 Dec 2010