Figure from NHS campaign
Media playback is unsupported on your device
Video

One-fifth of patients 'admit to misusing A&E units'

Nearly one in five patients in England admits they have misused A&E at some point, a survey suggests.

The poll - commissioned by patient watchdog Healthwatch England - asked more than 1,700 people about their experiences and views on the NHS.

Branwen Jeffreys reports.

  • 04 Mar 2014
  • From the section Health
Go to next video: 'Millions lost' to missed appointments