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Poor communication fuels rise in NHS complaints

"Careless", "insincere" and "unclear" communication has fuelled a surge in complaints against the NHS in England, the health service ombudsman has said.

Her report says the NHS needs to improve the way it deals with patients unhappy with the care they have had.

It also highlights an increase in complaints about independent providers offering care to NHS patients.

Jane Dreaper reports.

  • 09 Nov 2012
  • From the section Health
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