SSE fined record £10.5m by Ofgem
Energy supplier SSE has been fined £10.5m by the regulator Ofgem for mis-selling gas and electricity.
The fine is the largest ever imposed on an energy supplier by Ofgem.
In its statement, Ofgem said SSE, formerly known as Scottish and Southern Energy, was guilty of management failures that led to "prolonged and extensive" mis-selling.
SSE said it was "deeply regretful" about the mis-selling, and apologised to its customers.
Robert Peston reports.
- From the section Business