Direct Line logo
Media playback is unsupported on your device
Video

Direct Line and Churchill fined for file tampering

Insurance firms Direct Line and Churchill have been fined £2.17m for tampering with customer complaint files before submitting them to the Financial Services Authority (FSA).

The FSA said the changes were "minor" and had not affected customers.

However, it said the action was still a serious breach of its rules.

The BBC's Simon Gompertz reports.