Pension service line
The BBC's in-house Pension and Benefits Centre offers prompt help on everything to do with the Scheme. Our pension service line is available from 8.30am to 5.30pm, Monday to Friday, on 029 2032 2811 (internal: 01 22811).
Alternatively you can write to:
Pension Operations Manager
Pension and Benefits Centre
Broadcasting House
Cardiff
CF5 2YQ
or you can email us at myPension@bbc.co.uk
We aim to deal with 95% or more of all cases within best-practice times for the pensions industry. Our service standard is to acknowledge all the correspondence within five working days of receipt, and to give you a firm commitment of when we will deal with the matter. There are standard times for processing all routine work. When there is a delay, we will let you know and keep you informed of progress.
Under the terms of the Financial Services and Markets Act 2000, we are not authorised to give you financial advice. However, we will give you the information you need to get independent financial advice and to help make your own decisions.
We welcome suggestions for improving the service we offer.
There are many other ways you can receive help and advice. Below are some further options.
Gateway (the BBC intranet)
If you are a current employee, you can view details of your pension benefits through myDetails & Pay on Gateway. You will be able to:
- view your current benefit statement, showing the pension you have built up to date, your projected pension at normal pension age and current death in service benefits
- view your state pension forecast
- run "what if?'' statements to see the effect of leaving service or taking your pension early
- get a copy of an expression of wish form to say how you want any lump sum distributed on your death
- if you are not married or in a civil partnership, get a form to nominate a dependant to receive a pension on your death.
Pensions Tracing Service
If you have lost track of your pension benefits with a previous employer or scheme, you can contact the Department of Work and Pensions' Pension Tracing Service. They will give you an up-to-date address for the trustees of that scheme.
The Pension Tracing Service
The Pension Service
Tyneview Park
Whitley Road
Newcastle-upon-Tyne
NE98 1BA
Tel: 0845 600 2537
Directgov.uk
Pensions Advisory Service
The Pensions Advisory Service (TPAS) provides free help and advice to members and beneficiaries of pension schemes in connection with any question they may have or difficulty, which they have failed to resolve with the trustees or administrators of the scheme.
The Pensions Advisory Service
11 Belgrave Road
London
SW1V 1RB
Tel: 0845 601 2923
pensionsadvisoryservice.org.uk
Independent financial advice
If you want specific financial advice about your pension options you need to speak to an independent financial adviser. A panel of independent financial advisers has been selected by the BBC. Further details can be found on the Benefits site of Gateway.
More information about financial advice is also available from the Financial Services Authority: moneymadeclear.fsa.gov.uk.
Pensions Ombudsman
The Pensions Ombudsman has the power to investigate and determine any complaint and dispute of fact or law to do with occupational and personal pension plans.
The Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB
Tel: 020 7834 9144
pensions-ombudsman.org.uk
Pensions Regulator
The Pensions Regulator oversees the running of pension schemes and can intervene in cases where scheme trustees, employers or advisers may have failed in their duties.
The regulator has powers to protect funds held in pension schemes. It also aims to promote high standards and good practice in the pensions industry.
The Pensions Regulator
Napier House
Trafalgar Place
Brighton
BN1 4DW
Tel: 0870 606 3636
thepensionsregulator.gov.uk
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