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Pension service line

The BBC's in-house Pension and Benefits Centre offers prompt help on everything to do with the Scheme. Our pension service line is available from 8.30am to 5.30pm, Monday to Friday, on 029 2032 2811 (internal: 01 22811).

Alternatively you can write to:

Service Delivery Manager

Pension and Benefits Centre

Broadcasting House



or you can email us at

We aim to deal with 95% or more of all cases within best-practice times for the pensions industry. Our service standard is to acknowledge all the correspondence within five working days of receipt, and to give you a firm commitment of when we will deal with the matter. There are standard times for processing all routine work. When there is a delay, we will let you know and keep you informed of progress.

Under the terms of the Financial Services and Markets Act 2000, we are not authorised to give you financial advice. However, we will give you the information you need to get independent financial advice and to help make your own decisions.

We welcome suggestions for improving the service we offer.

There are many other ways you can receive help and advice. Below are some further options.

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