Frequently Asked Questions

BBC Music website

Using the site

Our Data

How can I get involved?

Using My Tracks

How do you give me recommendations?

About the BBC Music app

Listening via our partners

Third-party Terms and Conditions

Rights

Profanity

Other Questions

BBC Music website

What is this site for?

We aim to provide a comprehensive guide to music content across the BBC. This includes profiles of artists who appear on BBC programmes, and information about when and where they have been played. We hope that users can quickly and easily find the kind of shows that might suit their tastes.

Using the site

How do I find a particular artist?

If you’re looking for a particular artist who's not featured on one of our pages, there are two ways to get to their page:

1. Use the BBC search box at the top of this page.

2. If you know the artist’s MusicBrainz ID (found by searching on http://musicbrainz.org/) you can use that to compose the URL, like so: http://www.bbc.co.uk/music/artists/6cd3b12e-c899-4f59-a770-c217954f247a

Here "6cd3b12e-c899-4f59-a770-c217954f247a" is the artist’s MusicBrainz ID.

Our Data

Where does the data come from?

Since hand-building a page for every artist heard on the BBC would be beyond our resources, we’re taking basic data around names, discographies and other key information from MusicBrainz, a website which offers discographical information on artists from Abba to Zappa (along with about 600,000 others). The information on the site is contributed, edited and maintained by an international community of users (including many members of BBC staff involved in music broadcasting and content), in much in the same way as Wikipedia.

Incidentally, the artist biographies that we provide come from MusicBrainz via Wikipedia.

What if I find some content that's inaccurate?

Everybody is welcome to edit Wikipedia or MusicBrainz, and we are very keen to encourage experts among our users to contribute in this way. To edit MusicBrainz you will need to go through a simple registration process. Links are displayed on every artist page to edit entries for that artist in both places.

In the unlikely event that you have spotted something offensive on the discographies or tracklists, please contact us and let us know.

Artist play count information

We provide a list of artists most played on BBC radio within the past seven days. We would like to stress that this data should not be taken as a full and accurate record of the music that the BBC has played. We are continuously working to make the data more reliable.

If you wish to use feeds of this data to build your own content, please read our section on Rights.

How can I get involved?

How do I get my band an artist page?

If you're in a band or are involved in representing and promoting artists, you'll find guides to getting started with MusicBrainz and creating new artists here:

https://musicbrainz.org/doc/How_to_Create_an_Account

https://musicbrainz.org/doc/How_to_Add_an_Artist

How do I get my artist image added or changed?

If you're in a band or are involved in representing and promoting artists, you'll need to send an email to Musicfeedback@bbc.co.uk, specifying the artist and providing an image. Images need to be at least 1920 x 1080px in size. Please also note we can only display images with an aspect ratio of 16:9.

Important: for us to use an image you will need to confirm in writing that it is rights free in perpetuity across all platforms without a photographer’s credit.

Please note we can only add photos to a BBC artist page if your act has been played on multiple occasions by a BBC national radio station.

What does this site offer developers?

Previously we were offering JSON and XML representations of our artist pages at: /music/artists/:mbz_guid.[xml|json]

As of October 2014 these are no longer available. However we are working on offering new and better APIs for developers to use in the coming months. More on that soon. In the meantime, if you have questions about this please send an email to musicproductfeedback@bbc.co.uk

Using My Tracks

What is My Tracks?

My Tracks is a quick, simple way to find and keep track of the music you love.

Any time you hear a piece of music you love on the BBC, hit the add button and that track will be waiting in My Tracks for you to enjoy later.

As well as building up your own personal playlist of tracks, you can export and listen to them on your chosen music service. You can discover more new music with recommendations from across the BBC.

How can I find new tracks to add to My Tracks?

Radio station playlists and programme tracklistings are a great place to find songs to add. Just look out for the add button next to tracks.

The Popular on BBC Music section has plenty of tracks you can add too.

You can also follow BBC presenters’ playlists via the Presenters page. Once there you can follow a presenter by clicking on the add button by their name.

Why do you ask me to sign in to add tracks?

We ask you to sign in so you can add music from any device, and see your track selection wherever you are. So whatever you add on your computer will show up on your mobile or tablet (and vice versa).

How can I sign in to BBC iD?

You can sign in or register to BBC iD on any BBC page. It’s fast and free! Just look for “Sign in” at the top of the page. You can also sign in to the BBC using your Facebook or Google details.

Why do I have to export my tracks to listen to them in full?

The BBC doesn’t own the necessary rights to the tracks we play. So we’re not allowed to play the tracks in full on demand.

Instead we’re working with Deezer, iTunes, Spotify and YouTube to let you export and listen to your tracks in full on these services. As time goes on we’ll also be working with other music services so you can export your playlist to these too.

To export your tracks, look for the external music service links on your chosen playlist and click on the one you want to use to listen to the tracks in full.

Keep in mind that not all tracks will be available in every service - especially exclusive BBC performances.

Why do I have to be 16 or over to export tracks?

On the BBC, we sometimes play edited versions of tracks with explicit content removed. That means things like swear words and sexual references.

However, third parties like Spotify and YouTube and Deezer may offer the unedited versions of such tracks. We need to be sure you’re 16 or over and warn you that you may hear the unedited versions.

Can I use any music services other than Deezer, iTunes, Spotify or YouTube?

We’re working with Deezer, iTunes, Spotify and YouTube, and will be adding other music services as time goes on. In the meantime, you can get a text list of your playlist and then search for them on any music service you choose.

Can anyone else see the tracks I've added?

No, your playlist is private to you. If you’d like to share your playlist you can get a text-only list of your tracks and email this to a friend.

Can I have more than one playlist?

Not right now but you might be able to in the future. Watch this space.

Can I use My Tracks in the iPlayer Radio mobile app?

Yes, you can add tracks from live and on-demand programmes in the iPlayer Radio mobile app.

Can I add tracks to My Tracks from iPlayer?

Yes - you can add tracks to My Tracks from many TV programmes such as Eastenders, Later... with Jools Holland, Strictly Come Dancing and various music documentaries. You have to be signed in to BBC iD then use your cursor to roll over the video picture. You should be able to see a button in the top right hand corner of the picture. Click on this and you will see the list of tracks used in the programme that you can add to your playlist. Note, not all programmes have track listings.

This is only currently available on desktop browser versions of BBC iPlayer; we'll be looking at making it available on other platforms such as tablet apps in the future.

How can I leave feedback about My Tracks?

Tell us what you think. We’re always looking to improve our service, so please email your feedback to musicproductfeedback@bbc.co.uk or contact us on Twitter: @BBCMusic.

How do you give me recommendations?

How do you give me Audio and Video recommendations?

The Recommended Audio and Video page uses an algorithm to give recommendations based upon the tracks and artists you have added (also stations and genres if you have downloaded the BBC Music app). The more of these you add, the better your recommendations will be. You can use the Load More button to show more recommendations on the page.

How do you give me Playlist recommendations?

The Recommended Playlists page uses an algorithm to give recommendations based upon the playlists and artists you have added (also stations and genres if you have downloaded the BBC Music app). The more of these you add, the better your recommendations will be. You can use the Load More button to show more recommendations on the page.

How do you give me Artist recommendations?

The Recommended Artists page uses an algorithm to give recommendations based upon the tracks and artists you have added. The more of these you add, the better your recommendations will be. You can use the Load More button to show more recommendations on the page

How do you give me Track recommendations?


The Recommended Tracks page uses an algorithm to give recommendations based upon the tracks, playlists and artists you have added (also stations if you have downloaded the BBC Music app). The more of these you add, the better your recommendations will be. You can use the Load More button to show more recommendations on the page.

About the BBC Music app

How can I get the BBC Music app?

You can get the BBC Music app by going to the Apple App Store, the Android Play Store or the Amazon Appstore.

Do I have to pay for the BBC Music app?

No - it is free.

Can I download the app outside the UK?

No, currently the app is only available in the UK. However if you have downloaded the app in the UK it will continue to work if you travel outside the UK

Which operating systems does the BBC Music app support?

The BBC Music supports all Android versions since 4.1 and all iOS versions since iOS 8.

Some devices that use the Amazon App Store are not currently supported. We are working to fix this as soon as possible.

Why do I have to log-in to use the app?

We decided that the best way to offer you music you'll like was to ask you to sign-in so we can remember your musical choices. Also, this allows you to have a personalised experience on our website as well as the app.

What are the recommendations based on in the BBC Music app?

We use the information you give us when you first use the app (music genres and radio stations), but we also look at the tracks and the playlists you add, and the artists you add via the website. We then pass this information through our recommendation engine to find music we think you'll like.

How do I change my music preferences in the app after I have set them?

Simple. Just click on the settings button in the top-right of the menu and then choose 'My Genres' or 'My Stations'. Then you can update you preferences easily.

If you know longer want a streaming service (such as Spotify or Deezer) linked to your BBC Account you can unlink it by going to settings and the choosing 'Linked Music Services'.  You can easily unlink you service from there.

How can I give me feedback about the app?

All feedback is appreciated. You can send your feedback to musicappfeedback@bbc.co.uk. You can also tweet us @bbcmusic.

Why does the app only work on iOS and Android and not other operating systems?

As a publicly funded organisation, we have to prioritise our development around the areas and platforms where we will achieve the greatest reach of users at the lowest cost. However, we do continue to monitor patterns of handset and OS popularity and shape the roadmap for our app accordingly.

Listening via our partners

Why can’t I get all my tracks in Deezer, iTunes, Spotify or YouTube?

Some of the tracks we play on the BBC aren’t available on Deezer, iTunes, Spotify or YouTube. This might be because a track has not yet been released, in which case it should become available once it comes out. Or it could just be that a track we’ve played doesn’t feature in the Deezer, iTunes, Spotify or YouTube song library. In which case, congratulations on having such interesting musical tastes!

Why am I getting the wrong tracks when I export my Playlist?

When you export your playlist to Deezer, iTunes, Spotify or YouTube they do a search based on each track title and artist. If they can’t find the right track they’ll sometimes bring up something with a similar title or artist name.

In some cases this might bring up a different version of the same track, or a different track by the same artist. So, you never know, you might even stumble on something new.

Also bear in mind that your music provider may not find exact matches for any classical choices you export. The BBC commissions performances of pieces that are unique to particular radio or TV broadcasts and your provider will not have these. Instead you’ll get an approximate match based on the composer and work.

I can no longer export my playlist to YouTube – what’s happened?

If you’ve changed the way your playlist is ordered in YouTube from the default “Manual” (in your Playlist settings) to any other setting, then you will no longer be able to export your playlist to YouTube. The good news is that if you go back to your Playlist settings in YouTube and change it back to “Manual”, then we can start exporting your tracks again.

Does the BBC have any financial arrangement with Deezer, iTunes, Spotify or YouTube?

No, no money is changing hands between us and Deezer, iTunes, Spotify or YouTube.

I can no longer export my playlist to Spotify - what has happened?

This may be because you have deleted your My Tracks playlist from Spotify. If this is the case you can restore it from here.

Why can’t I export my tracks to Apple Music or Google Play Music?

We are always looking to integrate more partners, including Apple and Google, and hope this becomes technically possible soon.

Why do I need to have a channel in Youtube to export my tracks?

In order to export your tracks to Youtube you need to have setup a channel in Youtube. This is required by Youtube not the BBC. Your playlist will be set to private unless you choose to make it public.

If you are having problems setting up a channel from the BBC Music app then you should go to Settings - Linked Music Services - YouTube - Unlink my account.

You will then need to go to My Tracks to link your account again. 

Third-party Terms and Conditions

How will the BBC and Spotify use my information?

When you export, BBC Music will manage your Spotify account to create a playlist and add tracks.

The BBC will keep your information secure and not share with anyone else without your express permission in accordance with the BBC’s Privacy and Cookies Policy.

Sometimes the BBC uses third parties to process your information on our behalf. The BBC requires these third parties to comply strictly with its instructions and the BBC requires that they do not use your personal information for their own business purposes.

Spotify’s Privacy Policies and Terms & Conditions may differ from the BBC’s and allow them to use your information for their own purposes. Spotify’s use of cookies are handled in accordance with its own Cookies Policy. These Policies and Terms & Conditions apply when you’re on Spotify’s website or application, or streaming music through Spotify.

Terms and conditions for exporting to Spotify

This will export the last 200 tracks you added.

BBC Music will share your tracks with your Spotify account.

While the BBC occasionally plays edited versions of tracks with strong language removed, Spotify may play unedited versions.

Playback from Spotify may contain adverts. These are not from the BBC.

How will the BBC and YouTube use my information?

BBC Music will manage your YouTube account to create a playlist and add tracks.

You will have to create a public profile in order to export your playlist to YouTube.

The BBC will keep your information secure and not share with anyone else without your express permission in accordance with the BBC’s Privacy and Cookies Policy.

Sometimes the BBC uses third parties to process your information on our behalf. The BBC requires these third parties to comply strictly with its instructions and the BBC requires that they do not use your personal information for their own business purposes.

YouTube’s Privacy Policies and Terms & Conditions may differ from the BBC’s and allow them to use your information for their own purposes. YouTube’s use of cookies are handled in accordance with its own Cookies Policy. These Policies and Terms & Conditions apply when you are on YouTube’s website or streaming music through YouTube.

Terms and conditions for exporting to YouTube

This will export the last 200 tracks you added.

BBC Music will manage your YouTube account to create a playlist and add tracks.

While the BBC occasionally plays edited versions of tracks with strong language removed, YouTube may play unedited versions.

Playback from YouTube may contain adverts. These are not from the BBC.

How will the BBC and Deezer use my information?

BBC Music will manage your Deezer account to create a playlist and add tracks.

The BBC will keep your information secure and not share with anyone else without your express permission in accordance with the BBC’s Privacy and Cookies Policy.

Sometimes the BBC uses third parties to process your information on our behalf. The BBC requires these third parties to comply strictly with its instructions and the BBC requires that they do not use your personal information for their own business purposes.

Deezer’s Privacy Policies and Terms & Conditions may differ from the BBC’s and allow them to use your information for their own purposes. Deezer’s use of cookies is handled in accordance with its own Cookies Policy. These Policies and Terms & Conditions apply when you are on Deezer’s website or streaming music through Deezer.

Terms and conditions for exporting to Deezer

This will export the last 200 tracks you added.

BBC Music will manage your Deezer account to create a playlist and add tracks. Your playlist will be publicly available on Deezer unless you set it to private in your Deezer account.

While the BBC occasionally plays edited versions of tracks with strong language removed, Deezer may play unedited versions.

Playback from Deezer may contain adverts. These are not from the BBC.

How will the BBC and iTunes use my information?

The BBC will keep your information secure and not share with anyone else without your express permission in accordance with the BBC’s Privacy and Cookies Policy.

Sometimes the BBC uses third parties to process your information on our behalf. The BBC requires these third parties to comply strictly with its instructions and the BBC requires that they do not use your personal information for their own business purposes.

iTunes’s Privacy Policies and Terms & Conditions may differ from the BBC’s and allow them to use your information for their own purposes. iTunes’s use of cookies are handled in accordance with its own Cookies Policy. These Policies and Terms & Conditions apply when you are on the iTunes website or streaming music through iTunes.

Terms and conditions for exporting to iTunes

BBC Music will share your tracks with your iTunes account.

While the BBC occasionally plays edited versions of tracks with strong language removed, iTunes may play unedited versions.

The BBC receives no payment from iTunes for this service.

Rights

Rights

Wikipedia content is licensed, by Wikimedia, under an Attribution-ShareAlike Creative Commons Licence.

MusicBrainz data is licensed under the Creative Commons Public Domain and Attribution-NonCommercial-ShareAlike licence. For more information have a look at the MusicBrainz Data Licences.

The BBC's album reviews are licensed under an Attribution-Noncommercial-Share Alike Creative Commons Licence. If you choose to use a review on your site please link back to the original page.

Profanity

Why does the BBC allow profane names of artists, tracks or albums to be displayed in full in some places while it hides them in others?

In a small fraction of the content we include in our pages from Wikipedia and MusicBrainz - specifically the names of artists, albums and tracks - there will be language that is offensive to some members of the audience. Context is a key factor in whether we choose to display such language in its original form, or to mask it by the use of asterisks. Our general principle is to avoid exposing users to such content accidentally, but not to censor it unduly.

In specific terms, wherever an artist name appears in a programme tracklist, search result or any other kind of aggregation, we will mask it. However, where users have chosen to navigate to an artist's page we feel it would be unnecessary and patronising to continue to mask the offending words, for example within the text of a biography. Similarly, where there are profanities in track names we will not display them in the context of tracklists for programmes that play a variety of artists, but we do display them in album tracklists on a page for a release or an album review, where someone viewing the page already has a general expectation of tone based on the artist or artists involved, the genre, the album cover etc.

By doing this, we feel we are applying a proportionate level of editorial control to avoid offence to casual users, without undue censorship of objective facts which might offend the common sense of other members of our audience.

Other Questions

What if I have a question about TV or Radio, where can I find the answer?

We have separate FAQ sections for television and radio.