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You are in: London > London Local > Havering > Community Life > Pensioner death leads to growing concern from MP about care at Queen's

Pensioner death leads to growing concern from MP about care at Queen's

The Conservative MP for Hornchurch told me he’s “concerned at the number and the nature of complaints about quality of care” at the hospital- which looks after patients from Barking Dagenham Havering and Redbridge.


Irene Bueggeln

It comes after a pensioner died at the Romford hospital, after contracting the super-bug C-diphicile and pneumonia during her stay.

81 year old Irene Bueggeln went into the flagship hospital in December with a broken hip.

She died there a month later, and her family claim it’s due to the hospital’s “neglect.”

“The care was absolutely appalling and we blame the hospital entirely for her death.
says daughter Trudie Lavander, who works as a nurse.

“She was admitted with a fractured hip and due to the poor care she died…

She wasn't fed and… became dehydrated.

She was left sitting out of bed freezing cold for hours on end…”

Trudie says when the family did draw concerns to the attention of staff they were not taken seriously.

She claims in one incident her mother had “a ‘funny turn’ after receiving [an] injection…

“Staff insisted she was all right even though she couldn't open her mouth! A doctor was not called until I insisted that she needed one but it took 40 minutes for one to arrive.”

The nursing staff didn't even notice she'd died- it was my brother and my dad who found her”

Irene’s other daughter Jenny, works at Queens, and told me “It was one thing after another…

"There are just too many people for the hospital and not enough nurses…

Queens hospital

Queen's Hospital

Even the loos were not cleaned properly.”

It’s the latest in a long line of problems for the hospital, which opened less than two years ago.

MP’s from both Havering and Barking have told me they regularly hear complaints about care there:

In December I reported that Barking MP Margaret Hodge said she was worried “the £300 million investment [is] not providing the standard of care my constituents deserve.

Last year a woman gave birth to her stillborn baby in a hospital toilet because of a lack of qualified staff.

And former Chief Executive Mark Rees recently quit amid a hail of controversy about spending and services.

Now James Brokenshire says it’s “clear that the hospital remains under strain….[ and I'm] concerned about the quality of care ”.

A NHS trust spokesperson said: “We would like to offer our condolences to Mrs Bueggeln's family at this difficult time.

“A thorough investigation has been carried out into the issues raised by Mrs Bueggeln's family involving all the medical staff who cared for her.

 The family have been sent a detailed report, and also invited to a meeting to discuss any remaining concerns they may have with senior staff."

Do you have a story about Queen’s Hospital? Email me at

last updated: 23/04/2008 at 11:24
created: 23/04/2008

You are in: London > London Local > Havering > Community Life > Pensioner death leads to growing concern from MP about care at Queen's

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