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You are in: London > London Local > Croydon > Your Stories > They owe her a duty of care

woman holding picture of missing sister

Monique with photo of Jacqueline

They owe her a duty of care

A woman whose sister has been missing in Majorca for six months says her employers are failing in their duty of care towards her sister.

Monique Tennant’s sister Jacqueline has not been seen since the beginning of October last year.

The RAF Sergeant was on a career break when she took up the job with First Choice Travel at the Holiday Village Viva in Majorca.

"I'm devastated, I was shocked, and I'm still shocked as there was no indication that this was going to happen"

Monique Tennant

Jacqueline failed to turn up for work on 9 October 2007, since then there have been no trace of her whereabouts.

“Despite the fact that I've been to Majorca several times, we've carried out searches with global rescue team from the UK.  We've searched the mountains, the streams, we've had no sightings of her or any indication as to what could have happened to her”, says Monique 

Initially, the company [First Choice] offered Monique substantial assistance in her search to find her sister.  It paid for her flight, accommodation, offered local translators and office/PR support.

In January, Monique was told by First Choice that, they were no longer able to help her in her search. 

“To have that taken away - it’s as if this person [my sister] is not important to them.  I'm devastated, I was shocked, and I'm still shocked as there was no indication that this was going to happen”, explains Monique.

employer's fight back

In a statement to the BBC, First Choice said:

“Since Jacqueline’s disappearance we have offered every possible support to the family in what is undoubtedly an extremely difficult and distressing time. We have provided:

• free air travel and accommodation
• legal advice
• dedicated local liaison staff in Majorca (Spanish speaking)
• Facilities for the family to use as a base for their search efforts.

Given the length of time that has passed, we have had to take a difficult decision to scale back the levels of support offered to the Tennant family.  However, we have offered to provide Jacqueline’s’ family with subsidised travel to Majorca, assistance in finding accommodation and continued access to our offices and its resources.

As ever, our thoughts remain with Jacqueline’s family and friends.

we've never been told this

We [BBC London] have put this statement to Monique who said, this offer of help from First Choice has never been made to the family.  They've never received this offer of assistance - either in writing or verbally.

Even with this offer, if it were available, looking for Jacqueline has cost Monique and her family dearly.  She has exhausted all her savings.  The strain has taken its toll on her family most of who are in Jamaica. 

Monique has now written to First Choice and, is now planning to launch a campaign for Travel companies, or any employer which have staff working in foreign countries - to take their responsibilities as employers much more seriously. 

Missing poster for Jacqueline Tennant

With many people going missing abroad every year, she believes, there cannot be a cut off point for employers.  “They owe employees a duty of care”, says Monique

painful experience

“You can’t grieve, every day is a day of - am I going to hear some news?  … What do I do? Do I continue to search? Do I stop? If I stop, have I failed her? …. It’s very difficult.  Until you have closure, you cannot grieve or lay things to rest so, it’s on-going”.

To hear the full interview with Monique, click onto the link below, and top right of this page.

What are your views?  Has the company failed Jacqueline or, have they done sufficient?  How long should they continue to offer help to families in this situation?  Have you ever worked abroad?  If you have, do you think companies support their staff sufficiently?

 Send us your views.  Email,

last updated: 18/03/2008 at 13:01
created: 18/03/2008

You are in: London > London Local > Croydon > Your Stories > They owe her a duty of care

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