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Life

You are in: Leicester > Features > Life > Up And Away?

Flying at sunset...

Flying at sunset...

Up And Away?

Complaints towards East Midland Airport have increased by thousands in the last year. The airport say it's not them failing local residents but a case of tecnicalities and a few particularly peeved neighbours...

"We treat every complaint we get responsibly and professionally."

Neil Robinson, EMA Environment Manager

East Midlands Airport has just released it's annual report highlighting an increase in complaints by over 3000.

Last year the airport were forced to pay 42,000 in fines and surcharges imposed for breaking noise levels, a fee that they donated to local community groups.

Watch East Midlands Today's Mike O'Sullivan's report...

Yet the airport were keen to stress the results were not due to their noise pollution getting worse, but a result of an alteration in their complaint procedure.

Rather than logging each phone call as one complaint, feedback is now broken down into specific incidents for the airport's records.

The Power Of Five

EMA also noted that of the 7978 reported complaints in 2006, 60% came from just five individuals.

An ear

Ear's to a quiet night!

Peggy Beddoe, a resident of nearby Castle Donington, feels that the airport are trying to undermine these repetitive complainers by making them out to be pranksters.

However EMA Environment Manager Neil Robinson indicated that this was not the organisation's intention:

"We treat every complaint we get responsibly and professionally and I think these people have complained to us in good faith."

He added that it shouldn't be overlooked that the report highlights a number of examples where the airport noise management has been highly successful.

last updated: 19/07/07

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