English at Work
Episode 170524 / 24 May 2017
With Paul still out of action following his biscuit-related accident Anna is taking charge at Tip Top Trading. What will she do when she and Tom discover a mysterious note in Paul's office – and how will she stop rumours flying round the office?
Language to use for clearing up confusion
This episode focuses on the language that you might use when rumours are spreading and you need to put a stop to them.
Phrases from the programme:
- There are some rumours going around that are not true.
- Please don't listen to rumours.
- I am trying to establish the facts and if I get any information I will let you know straight away.
- Ignore the rumours and please don't pass them on.
- Please just carry on with your work as normal. Thank you.
What award has Tip Top Trading been nominated for?
The answer is at the bottom of the transcript below:
Welcome back to English at Work. Anna is acting up as boss because Paul had an accident with a biscuit! But her and Tom are in a panic after finding a note in Paul's diary that said 'Socrates, IPC, final'. Could it mean bad news for Tip Top Trading? Let’s find out.
It's very odd and it can't be good. But Socrates must mean Mr Socrates.
Yes – but IPC? What's that mean?
Yeah and final sounds very… final. Hmm… I've got it! IPC – it must be code for imminent post closures – they're going to sack us all!
Sshh. Keep your voice down. Don't tell everyone. Let's check things out first, don't say anything yet. OK?
OK. Mum's the word.
Your mum knows?!
No, no, no, it's our little secret. See you later.
Everything OK Tom?
Oh yeah, everything's cool. Actually Denise, it's not. I think we're all going to be sacked tomorrow by Mr Socrates.
What?! No! I've got a hairdresser's appointment on Saturday, how am I going to pay for it now? What am I going to do? I know, I'll call Marge.
Hey Brian, Pete… we're all going to be sacked tomorrow.
Erm… Anna, you've got a problem brewing.
Tom's spreading rumours about job cuts. Everyone's starting to panic.
Oh no! I'd better do something but what shall I say?
Call a meeting quickly. Tell the team 'there are some rumours going around that are not true'. Say, 'I am trying to establish the facts and I will let you know as soon as I have some information'. You could say 'I would be grateful if you hear any rumours, not to pass them on'. This can be a tricky situation and you need to handle it well. Good luck!
Gosh. This is hard but here goes. Excuse me, could everyone gather round please.
Is this about the sackings?
No Denise. Any rumours about sackings are not true.
Yeah that's right. Who told you that Denise?
Please don't listen to rumours. I am trying to establish the facts and if I get any information I will let you know straight away.
But I heard Mr Socrates is coming tomorrow, surely he’s going to sack us.
Ignore the rumours and please don't pass them on.
Anna. Tell them to carry on with their work as normal.
Right, yes. Could you please just carry on with your work as normal. Thank you.
So Anna, how are you going to find out the facts?
I'm going to have to call Paul – in private Tom – I don't want any more rumours getting out.
Oh yeah, absolutely. You need to establish the facts right?
Hello, Paul speaking.
Oh hi Paul. It's Anna. Sorry to bother you. Are you feeling better?
Much better thanks but keeping clear of biscuits for a while! Anyway, is everything OK?
Not exactly. There are rumours spreading about job cuts. Tom saw a note in your diary for tomorrow that said 'Socrates, IPC'.
Hmm. Really? Oh yes. I mean, oh no! It's not job cuts – it's IPC - the International Plastics Conference tomorrow! And Mr Socrates is flying in for it. Oh golly gosh, I'd forgotten about that.
I see. And why did you right final?
Because there's an award being given for the Best Plastic Innovation – and we're in the final with our Imperial Lemon. It was a reminder to me to write an acceptance speech. Oh golly gosh, I haven't written a thing.
Oh dear. What are we going to do?
What are you going to do indeed? But thank goodness those rumours of job cuts are not true. Tomorrow could actually be a good day for Tip Top Trading. Here's a reminder of the phrases Anna used to try and control the spread of some office rumours:
There are some rumours going around that are not true.
Please don't listen to rumours.
I am trying to establish the facts and if I get any information I will let you know straight away.
Ignore the rumours and please don’t pass them on.
Please just carry on with your work as normal. Thank you.
Tomorrow is going to be an important day at the International Plastics Conference. Mr Socrates will be there and Tip Top Trading could pick up a prestigious prize but who’s going to write the acceptance speech?
OK Anna, this calls for some urgent action. I want you and Tom to meet me at the Princess Diana Conference Centre tomorrow at 9.00.
Right. And what about the speech?
Well, I've got quite a lot on my plate so I was wondering if you could give it a go… please?
Me?! I've never done it before. What am I going to say?!
Don't worry Anna. We’re here to help. Join us again soon for some more English at Work. Bye!
Listening challenge - answer
What award has Tip Top Trading been nominated for?
Best Plastic Innovation Award.
Episode 171004 / 04 Oct 2017
It's Anna and Tom's big day! Will Anna say 'I do'?
Episode 170927 / 27 Sep 2017
Just as Tom leaves to start a new life in Australia, Anna realises her true feelings. Will she be able to catch him before he's gone for good?
Episode 170920 / 20 Sep 2017
Tom's walked out after Anna rejected his marriage proposal. Will things at Tip Top Trading ever be the same again?
Episode 170913 / 13 Sep 2017
Anna said 'yes', but was she accepting Mr Socrates' job offer or agreeing to marry Tom?
Episode 170906 / 06 Sep 2017
It's decision time for Anna! Will she accept the offer to become the new boss at Tip Top Trading?
Episode 170830 / 30 Aug 2017
Paul's been sacked from Tip Top Trading. Mr Socrates is about to make Anna an offer she can't refuse – will she accept it?
Episode 170823 / 23 Aug 2017
With the new plastic aubergine finally launched, things should be looking up at Tip Top Trading. But someone's about to lose their job! Who will it be?
Episode 170816 / 16 Aug 2017
Tip Top Trading finally launch the plastic aubergine. But will the presentation of their new product go according to plan?
Episode 170809 / 09 Aug 2017
The team are getting ready to launch their new product and there's lots to do. Will they get things done on time?
Episode 170802 / 02 Aug 2017
Anna's got to organise the launch of Tip Top Trading's newest product. Can she find a venue at such short notice?
Episode 170726 / 26 Jul 2017
Denise is back at Tip Top Trading, but not everything is going smoothly! Will Anna be able to get everyone organised?
Episode 170719 / 19 Jul 2017
Denise is back – and she's going to take on more responsibility. Will Anna be able to help her settle in and show her the ropes in her new role?
Episode 170712 / 12 Jul 2017
Tip Top Trading is in chaos! The place is a mess and important messages are being lost. Paul may have to eat humble pie to make things better!
Episode 170705 / 05 Jul 2017
Chaos at Tip Top Trading! Denise has left and things are getting busy! How will the team cope being one member down?
Episode 170628 / 28 Jun 2017
It's Denise's last day at Tip Top Trading and she's worried about the future. Hopefully Anna can give her some good careers advice!
Episode 170621 / 21 Jun 2017
Anna's consulting the development team about her plastic aubergines. Will they understand the project?
Episode 170614 / 14 Jun 2017
Triumphant Tip Top Trading are back from the awards ceremony, but it's not all good news!
Episode 170607 / 07 Jun 2017
It's award time at the International Plastics Convention! Will Anna and the Tip Top Trading team win the prize?
Episode 170531 / 31 May 2017
The International Plastics Convention is here and the Tip Top Trading team are looking to promote their business. Will Anna be able to network effectively?
Episode 170524 / 24 May 2017
Anna's in charge following Paul's biscuit-related accident, but things are about to take a turn for the worse. How will she and Tom deal with a mysterious note they find in the office?
Episode 170517 / 17 May 2017
Paul's gone missing after he went to a biscuit convention. Anna and the others at Tip Top Trading have been left on their own – who will step up and take charge?
Episode 170510 / 10 May 2017
It's time for Anna to pitch her idea for a new plastic vegetable product to her boss Paul. Will she be able to capture his attention and get her idea off the ground?
Episode 170503 / 03 May 2017
Crisis at Tip Top Trading! Something's happened to the computers and everyone's work has disappeared! Anna needs tech support but can she say the right things to get them to help?
Episode 170426 / 26 Apr 2017
Anna is developing her idea for a new plastic vegetable. But has she considered all the information before she pitches the idea to her boss Paul? She's going to have to do some proper research before she can!
Episode 170419 / 19 Apr 2017
Anna and Tom are finally on their dinner date! Tom has romance on his mind but Anna is thinking about something else entirely – putting together a perfect business proposal!
Episode 170412 / 12 Apr 2017
Tom's had an accident! Can Anna find the right language to use to sort out health and safety problems at work? Find out!
Episode 170405 / 05 Apr 2017
It's time for Anna's appraisal - a chance to review how things are going and to set some challenges for the year ahead. But will Anna like what Paul has to say?
Episode 170329 / 29 Mar 2017
New recruit Rachel has been making life difficult for Anna and she's been making some bad business decisions. It's time for discipline and someone to give her a warning!
Episode 170322 / 22 Mar 2017
Tense times at Tip Top Trading! Anna is having trouble working with new employee Rachel, who's making some big mistakes. What can Anna do before Rachel goes too far?
Episode 170315 / 15 Mar 2017
Anna's struggling to work with Rachel, the new member of staff at Tip Top Trading. She's becoming more and more difficult and Anna will have to deal with it soon!
Episode 170308 / 08 Mar 2017
Anna's back from her French trip, so things should be going well at Tip Top Trading. But there's a new person coming in to work – will she and Anna get on with each other?
Episode 170301 / 01 Mar 2017
Anna and Tom have managed to complete a lucrative deal selling their Imperial Lemons. But not everything is going so well – their flight back to London has been cancelled! What will they do?
Episode 170222 / 22 Feb 2017
Anna and Tom are still in France trying clinch the deal with the French trader.Will they get him to sign the deal?
Episode 170215 / 15 Feb 2017
Anna and Tom are off to France to finalise a business deal. Will Anna manage to book the flight with Denise's help?
Episode 170208 / 08 Feb 2017
Can Anna renegotiate a deal with Tip Top Trading's customers in France?
Episode 170201 / 01 Feb 2017
Last time we left Anna and Tom locked in the stationery cupboard – will they escape and will Anna be able to secure a deal with a French company?
Episode 170125 / 25 Jan 2017
One of the companies Anna cold-called has got in touch! Will she get her negotiating hat on and get them to make an order?
Episode 170118 / 18 Jan 2017
Anna's making some cold calls to find new clients for Tip Top Trading. But will they warm to her approach?
Episode 170111 / 11 Jan 2017
After announcing a new strategy, Mr Socrates joins the team at the pub. But after a few beers he says some things he shouldn't!
Episode 170104 / 04 Jan 2017
Big boss Mr Socrates is visiting the Tip Top Trading offices and he's got some bad news! What is he going to say?
Episode 161228 / 28 Dec 2016
The big boss is visiting from America, and he's quite fussy about his hotel room. Looks like Anna has to do some complaining!
Episode 161221 / 21 Dec 2016
The boss is in town! Can Anna use the right language to book him a hotel room?
Episode 161214 / 14 Dec 2016
Emergency! There's a fire at Tip Top Trading! Will Anna be able to use the right phrases in this tricky situation?
Episode 161207 / 07 Dec 2016
Anna's been accused of smoking! Paul decides it's time to give his team a health and safety update!
Episode 161130 / 30 Nov 2016
Anna's down in the warehouse talking to Mr Ingle about stock, but she finds him doing something dangerous! How can she ask him to stop doing it?
Episode 161123 / 23 Nov 2016
Ann's been chosen to head up the company's stock management. But she needs help! Who will come to the rescue?
Episode 161116 / 16 Nov 2016
The team are having a meeting, but the boss is late! Will Anna be able to take charge and set the agenda correctly?
Episode 161109 / 09 Nov 2016
An open window leads to a mix-up in the office. Will Anna be able to explain this misunderstanding?
Episode 161102 / 02 Nov 2016
Anna's having some problems with writing an email. Luckily, Tom has some words of wisdom.
Episode 161026 / 26 Oct 2016
Mr Lime calls again to order some boxes for his Imperial Lemons. How will Anna handle the order?
Episode 161019 / 19 Oct 2016
Following Mr Lime's proposition, Anna needs to say no. How is she going to refuse his offer politely?
Episode 161012 / 12 Oct 2016
Anna's been told to improve her telephone manner. What tips will Denise give her?
Episode 161005 / 05 Oct 2016
Anna's making her pitch to Mr Lime, but it's going wrong! How will she cope?
Episode 160928 / 28 Sep 2016
Anna's making her pitch to Mr Lime, but it's going wrong! How will she cope?
Episode 160921 / 21 Sep 2016
Presentation time! It's a big day for Anna as she presents Tip Top Trading's new product
Episode 160914 / 14 Sep 2016
Anna's been burning the candle at both ends. But will her efforts pay off?
Episode 160907 / 07 Sep 2016
The team get together to share ideas about the launch of a new product, but they can't agree!
Episode 160831 / 31 Aug 2016
Tip Top Trading's big boss has ordered a re-check of every order this month. How will Anna get on checking information with the warehouse staff?
Episode 160824 / 24 Aug 2016
Tom and Anna have a meeting with their boss Paul, but who's getting praised and who's in trouble?
Episode 160817 / 17 Aug 2016
Anna's got some apologising to do. Will she be able to deal with Mr Lime's grapefruit mix-up?
Episode 160810 / 10 Aug 2016
Tom is in a panic and needs help! Luckily Anna steps in and offers to help with his meeting crisis!
Episode 160803 / 03 Aug 2016
Denise explains why she's in such a state of panic - and Paul is not pleased. Will Anna be able to help resolve the crisis?
Episode 160727 / 27 Jul 2016
Anna is determined to be friendly with her new colleagues and to make a good impression. Unfortunately, a slight misunderstanding leads her to make an embarrassing mistake.
Episode 160720 / 20 Jul 2016
Denise explains why she's in such a state of panic and Paul is not pleased. Will Anna be able to help resolve the crisis?
Episode 160713 / 13 Jul 2016
Anna's job interview continues. But with all the pressure and stress, she has frozen mid-sentence, unable to find the right word in English for what she wants to say.
Episode 160706 / 06 Jul 2016
Tip Top Trading is the fastest-growing company in the plastic fruit sector, and Anna desperately wants to be a part of it. Her job interview for a position in sales is going to be a challenge. How will she cope?
Episode 160701 / 01 Jul 2016
Meet Anna, Paul, Denise and Tom. English at Work focuses on English communication in the office. Join Neil in this special introductory programme as he finds out about the characters who work in the offices of Tip Top Trading.