Frequently Asked Questions

  

  1. I can't play the audio and video.

    We are aware that some of you are having difficulties playing the audio and video materials on our website. This seems to affect Android users the most. We are investigating the issue and are working on a fix.

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  2. Where is the old site and archive materials?

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  3. I have a question about English. Can you answer it?

    Unfortunately we are unable to reply to individual questions about English.

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  4. There is a mistake on your site.

    Being accurate is very important to us, but we are human too! If you find a mistake on our site you can let us know by contacting us through this page:

    Contact us

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  5. There is a technical problem with your site.

    If you are having a technical problem with our site or if something isn't working as it should, please let us know by contacting us on this page:

    Contact us

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  6. I'm a teacher / business and want to use your materials on my own website.

    Please read the BBC's terms for using the materials available on this site.

    BBC Terms

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