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第二十六集:You cannot be serious! 你不是认真的吧!

Episode 190503 / 03 May 2019

本集内容简介

从美国飞来的大老板 Mr Socrates 好像对酒店房间不满意,Anna 应该怎样帮 Mr Socrates 解决问题呢?看视频,听安娜向酒店投诉,学习在 “投诉” 时能用到的语句。

听力挑战 – 问题

Mr Socrates 要什么样的房间?

文字稿

Narrator           
欢迎回到 Tip Top 贸易公司,大家看起来都有点儿手忙脚乱的。

Paul                   
… and we really need the best biscuits there are.

Denise               
Yes, and I’ve made sure there’s tea and coffee…

Paul                  
… and the carpets?

Denise              
Uh?

Paul                    
… have they been cleaned?

Denise               
Don’t panic Paul, all taken care of.

Narrator             
你看,美国总部的大老板 Mr Socrates 突然到这里来,所以什么事情必须都得做好,不能出错。安娜,你对他的印象如何啊?

Anna                   
Well, so far he seems OK. A bit bossy, quite short and… a bit smelly!

Narrator
他从美国飞了很久才过来。你帮他订了五星级的酒店,希望他能好好休息洗漱一下。

Anna                   
I hope so! Oh, I had better get that. Hello? Ah hello Mr Socrates, did you sleep well? Oh! I see… I see… erm… well… oh, I don’t know… Tom said it was five-star… well… OK… goodb- Oh, he’s hung up.

Paul                     
Everything OK Anna? You look a bit pale.

Anna                   
It was Mr Socrates. He’s not happy.

Paul                     
Golly gosh, oh dear. What’s the matter?

Anna                   
It’s his hotel room. He doesn’t like it. The bed’s too soft, too small and it’s a single room not a twin room.

Paul                     
Oh yes, he likes to have two beds in the room for some reason.

Anna                   
But Tom said he only likes a single bed in the room.

Paul                     
Really? Oh no, he insists on a twin – something to do with business partners he says. Anything else?

Anna                   
Yes. He says he wanted freshly squeezed orange juice for breakfast, not the stuff out of a carton.

Denise               
Anything else?! A view of Mount Everest perhaps?

Paul                     
Yes, thank you Denise. Well, we really must sort this out. We can’t afford to upset Mr Socrates. Now Anna, you chose this hotel, I really think you need to sort out this mess.

Anna                   
It was Tom’s suggestion…

Paul                   
Just sort it, quickly. Oh golly gosh, golly gosh.

Narrator           
Uh oh,安娜,你得去投诉了,不过说什么好呢?

Anna          
Oh... I don’t know. I’m not very good at complaining.

Narrator             
Well,安娜。保持平静,要有礼貌的告诉酒店你的不满。你可以说:

I’m very disappointed with your service. 你们的服务让我非常失望。
The standard of service is not good enough. 服务质量明显不够标准。
The room I booked did not meet my expectations. 我订的房间和我的期望相差太远了。             

安娜,祝你投诉成功!

Anna                
OK. Here goes. 

Receptionist      
Hello. Royal Imperial Hotel.

Anna                 
Erm... hello… I want to… I want to complain.

Receptionist       
Really? About what exactly?

Anna                 
Your hotel… Well, I mean, a room I booked for my boss. Room 101. I’m very disappointed with your service.

Receptionist       
And why’s that then?

Anna                 
Well, the room isn’t like the one I booked. It’s just not good enough.

Receptionist    
Hmm. Let’s have a look at that booking… well your boss got a bed… and a breakfast too… a continental breakfast in fact.                     

Anna                   
But the room just didn’t meet his expectations… hello?

Denise               
Give me the phone Anna, I’ll deal with this. Now hello Miss…?

Receptionist       
Miss Fit.

Denise             
Miss Fit? This is the office assis- I mean the manager here. This isn’t good enough. My colleague has made it quite clear that the room did not meet our requirements and I would like you to resolve this matter as quickly as possible or I will have to cancel our reservation.

Receptionist       
Sadly, we have no other twin rooms available and anyway…

Denise               
Alright, I’d like to speak to your manager please. Really!

Narrator           
Denise 还是有经验的。 她肯定碰到过这种情况, 不过找经理投诉能解决问题吗?让我们来复习一下投诉时能用得上的表达:

I’m very disappointed with your service.
The standard of service is not good enough.
The room I booked did not meet my expectations.

要求解决问题,你可以说:

I would like this matter resolved as quickly as possible,                 

或者:                   

I would like to cancel my reservation and get a full refund.                      

不知道 Denise 解决问题了吗?

Paul                   
So have you managed to sort out Mr Socrates?

Denise               
Oh yes, Anna’s got him a new room.

Paul                     
Thanks Anna, I’ll let him know. And what about the orange juice?

Anna                 
Errr…

Denise               
Freshly squeezed, every morning!

Paul                     
Oh golly gosh, that reminds me, we need some here in the office. He’s going to be here any minute and he says he’s got some important news for us.

Narrator         
好了,我们下次节目再会,bye-bye。

听力挑战 – 答案

Mr Socrates 要什么样的房间?

一间双人房。

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