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第十五集:Seb Lime 先生

Episode 190215 / 15 Feb 2019

本集内容简介

Denise 正在给安娜进行电话礼仪培训,安娜学习到了如何礼貌的接听工作电话。这时,Mr Lime 打来了电话,正好安娜可以练练刚学到的知识。不过没想到,Mr Lime 提出的要求让安娜措手不及... 看视频,学习接听电话时的礼貌用语。

听力挑战 – 问题

Seb Lime 先生想让安娜为他做些什么?

文字稿

Anna            
Yes?

Denise         
Stop! That's all wrong. I'm going to call you again. This time - 

Narrator    
大家好,我们刚回到 Denise 和安娜的电话培训中。真有意思!

Denise         
This time, you don't say 'yes' when you answer – it's rude. Call me and I'll show you how it's done. 

Hello? Tip Top Trading.

Anna             
Wow, that’s good.

Denise          
And you can say your name. Hello? Tip Top Trading. Denise speaking. Try it. 

Anna             
Hello? Tip Top Trading. Denise speaking. 

Denise          
No!

Anna             
What?

Denise          
Say: Anna speaking!

Anna             
Oh, sorry, I'm so stressed by all this. Hello Anna speaking!

Denise          
You sound like you're sitting on a pineapple. Listen to my voice: Hello? Denise speaking.

Anna             
Hello? Anna speaking.

Denise         
Good. Now, when the person has introduced themselves – this is Mrs Smith or whatever, say: Hello Mrs Smith. How can I help you? Or, if you know them already, you might say: Hello Mrs Smith. How are you?

Anna             
OK, what if Mrs Smith wants to speak to Tom but he's not there? 

Denise         
You say: I'm really sorry. He's not available at the moment. Can I take a message? Or: I'm afraid he's busy – shall I ask him to call you back?

Anna             
OK.

Denise         
And, to end a conversation, you can say: Thank you for calling, goodbye. Let's do another practice!

Anna             
Hello? Tip Top Trading. 

Denise         
Hello, this is Mrs Smith.

Anna             
Hello Mrs Smith. How can I help you?

Denise
I'd like to speak to Tom, please.

Anna            
I'm really sorry. He's not available at the moment. Can I take a message?

Denise         
That's OK. I'll try again later.

Anna             
OK. Thank you for calling, goodbye.

Denise          
Excellent!

Oh!

Anna             
How did you call me without dialling?

Denise         
I didn't, that's a real call!

Anna             
Oh no, I'm all nervous now. Hello? Tip Top Trading. This is Anna speaking.

Mr Lime       
Hello Anna. This is Seb Lime.

Anna             
Sublime?

Mr Lime     
Mr Lime from Citrus Ventures. But I think we should be on first name terms now, so call me Seb.

Anna            
OK, er, Seb. How can I help you?

Mr Lime       
I just wanted to say again that your Imperial Lemon is fantastic... and I was wondering if you'd like to do lunch with me sometime?

Anna             
Lunch? Er...

Narrator     
我就知道是这样的!Lime 先生才不是仅仅对柠檬感兴趣呢!

Anna             
Would you like to discuss the Imperial Lemon?

Mr Lime       
Forget the lemons, Anna! The reason I want to see you is more of a personal nature.

Anna            
Personnel? Er...  Can I call you back? I'm afraid I'm a bit busy at the moment...

Mr Lime       
…bbbut…

Denise         
Well Anna! Mr Lime, eh?

Anna           
Oh dear, Denise. I think I need a bit more help from you. He wants to talk about personnel…people, staffing…

Denise         
Are you sure? I think he means a personal nature – not personnel! That Mr Lime!

Anna             
Oh!

Narrator     
这个 Lime 先生可真是的!不过安娜接电话的态度非常好。让我们回顾一下她接电话时用到的一些短语。

Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith. How can I help you?
Hello Mrs Smith. How are you?                  

告诉对方,某位同事现在不能接电话, 想留言吗?
I'm really sorry. He's not available at the moment. Can I take a message?            

告诉对方,某位同事现在很忙,需不需要告诉他稍后回电?   
I'm afraid he's busy – shall I ask him to call you back?

结束电话对话。       
Thank you for calling, goodbye.

话说回来,安娜会怎么处理 Lime 先生的要求呢?我都迫不及待了!

听力挑战 – 答案

Seb Lime 先生想让安娜为他做些什么?

Seb Lime 先生想请安娜和他一起吃午餐。

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