Unit 1: Learning Circles
Watch these videos and learn some English words and phrases to help you with everyday life

Session 11

Has anyone in your Learning Circle ever had a difficult phone call? This time, Ayesha receives a phone call at home, but she cannot understand what it is about. We look at some useful phrases for answering the phone, finding out what people want and asking them to slow down.

Sessions in this unit

Session 11 score

0 / 6

  • 0 / 3
    Activity 1
  • 0 / 3
    Activity 2
  • 0 / 0
    Activity 3

Activity 1

Phone call – Part 1

Answering the phone

Ayesha answers the phone, but can't understand what the caller wants. With your group, discuss the questions and try the activity.

Watch the video and complete the activity

Show transcript Hide transcript

Jamal! Jamal!


Hello. I'm calling from Parkfield School. Can I speak to Mariam Ahmed's mother or father please?

Mariam? Err …

Yes. I'm phoning about the permission slip for a school trip at the end of term? We need permission from the parent or guardian to let her go on the trip. Would that be you?

Err …

Discuss these questions with your group:

  • What should Ayesha do?
  • What could she say in English?
  • Has this happened to you? (When? What happened)

To do

Try this quiz to check you have understood what happened.

Phone call: What's wrong?

3 Questions

Can your group answer these questions about the film?

Congratulations you completed the Quiz
Excellent! Great job! Bad luck! You scored:
x / y

What happens next?

Can Ayesha make the phone call correctly? Watch the next part of the story to find out.