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14 October 2014
Languages - A bit at a time in your own timeSpanishLanguages

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Spanish Frequently Asked Questions

We appreciate your feedback and try, wherever possible, to answer your emails, but due to the huge amount of correspondence we can't guarantee a personal reply. Please look at the FAQs below before sending an email - many of your questions are answered here.

Please note that we don't offer translation services.

Spanish Steps FAQs


1. I can't hear the audio - why?

To listen to the audio you will need the software called Flash. If it's not already on your computer, Flash can be installed easily and free of charge using the BBC Webwise Guide.

Further help can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to Spanish Steps



2. I can't see the slideshows/videos - why?

To view the videos you will need the software called Flash. If it's not already on your computer, Flash can be installed easily and free of charge by using the BBC Webwise Guide.

Further help can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to Spanish Steps



3. When I watch the slideshows or videos, they're slow to load, cut off or don't appear to load at all - why?

This may be due to Internet congestion, which will slow down your connection speed at times of high Internet traffic.

We have tried to minimise the disruption this may cause in your experience of our site. In the meantime, we suggest you try again, possibly at a different time, but please let us know if you continue to experience problems.

Can't find what you're looking for? Please contact us.

Back to questions or go to Spanish Steps



4. I don't see anything; it's just a blank page - why?

If you're having trouble viewing some parts of a web page or whole pages seem to be blank, your firewall is usually causing the problem by blocking cookies or scripts that the website can't work without.

Click here for more information about your firewall.

It may also be that you have a pop-up blocker switched on in your browser. You can usually see a yellow bar at the top of the page. You need to 'right click' on it to be able to accept the pop-up.

If you are using Internet Explorer, select Tools and choose the Pop-up Blocker option, then select Pop-up Blocker Settings. In the Address of Web site to allow box, type the address http://www.bbc.co.uk/languages/

Finally, click on Add.

Please let us know if you continue to experience problems.

Can't find what you're looking for? Please contact us.

Back to questions or go to Spanish Steps



5. Can I download Spanish Steps for my iPod/mobile phone/MP3 Player?

Unfortunately, Spanish Steps cannot be downloaded. The only phrases which are currently downloadable are the Quick Fix and Cool Spanish.

To download the files, 'right click' and choose save target as.

Can't find what you're looking for? Please contact us.

Back to questions or go to Spanish Steps



6. I want to print my learning log (progress page) but I can't see it - why?

It may be that you have a pop-up blocker switched on in your browser. You can usually see a yellow bar at the top of the page. You need to 'right click' on it to be able to accept the pop-up.

If you are using Internet Explorer, select Tools and choose the Pop-up Blocker option, then select Pop-up Blocker Settings. In the Address of Web site to allow box, type the address http://www.bbc.co.uk/languages/

Finally, click on Add.

Please let us know if you continue to experience problems.

Can't find what you're looking for? Please contact us.

Back to questions or go to Spanish Steps



7. I can't see the keywords - why?

It may be that you have a pop-up blocker switched on in your browser. You can usually see a yellow bar at the top of the page. You need to 'right click' on it to be able to accept the pop-up.

If you are using Internet Explorer, select Tools and choose the Pop-up Blocker option, then select Pop-up Blocker Settings. In the Address of Web site to allow box, type the address http://www.bbc.co.uk/languages/

Finally, click on Add.

Can't find what you're looking for? Please contact us.

Back to questions or go to Spanish Steps



8. I can't add special characters (accented letters) - why?

Your browser is probably not displaying the symbols properly because it's set on a specific default, not compatible with these letters.

Please follow these steps:
1) In your Internet Explorer, go to View
2) In the view menu, choose Encoding
3) In the Encoding menu, choose Western European (ISO)

Please also make sure that you have the latest version of Flash Player downloaded on your machine. You can download it, free of charge, here.

Some Spanish letters and punctuation marks don't have a corresponding key on English keyboards but you don't need to change the keyboard to type Spanish letters.

For help with typing the special characters, please refer to this page.

For more information on how to type special characters on a Mac.

Can't find what you're looking for? Please contact us.

Back to questions or go to Spanish Steps



9. I can't access the email tip - why?

This depends on the type of programme that you use to read your email.

a. You should be able to see a link within the email tip that says 'Here are a few tips to get you started:', which you need to click on

b. If you can't see this link, it may be to do with whether you have selected the HTML version or the plain text version and your settings for viewing emails

c. You have probably subscribed to the HTML version. You'll need to make sure that you click on HTML view - e.g. if you use Microsoft Outlook for emails you'll need to click on Tools, Options, Mail format - you then have the option of selecting HTML, Rich text or Plain

d. If you don't wish to receive the HTML version, please ensure that you select Plain text

Another solution is to copy the link ('right click', copy shortcut) and to paste it in the address bar of your browser

Can't find what you're looking for? Please contact us.

Back to questions or go to Spanish Steps



10. I didn't receive this week's email tip - why?

It may be that email tip has automatically been filtered into your 'junk' or 'spam' folder so it's a good idea to check there.

If this is the case, you will need to click on the email and add it to your 'safe list'. Depending on your email provider, it may say in the tool bar in your spam/junk folder something along the lines of 'not junk' or 'not spam' and you'll need to click there to activate it.

You can access our online versions of the tips using the following links:

Spanish Steps tip 1, tip 2, tip 3, tip 4, tip 5, tip 6, tip 7, tip 8, tip 9, tip 10, tip 11, tip 12, tip 13, tip 14.

If this doesn't resolve the problem, please contact us.

Back to questions or go to Spanish Steps



11. How do I find a learning partner?

eTandem introduces learners all over the world to the opportunity of learning a foreign language to make it easy to get started. They offer a free search for eTandem partners for all languages, help for learning, tips for teachers etc.

Although we suggest that you find a learning partner in the tips, it's not essential to do so.

Can't find what you're looking for? Please contact us.

Back to questions or go to Spanish Steps


Talk Spanish FAQs


1. I can't hear the audio - why?

To listen to the audio you will need the software called Flash and RealPlayer.

If it's not already on your computer, Flash can be installed easily and free of charge using the BBC WebWise guide, which you can find here.

To download and install a free version of RealPlayer, follow this step-by-step guide from BBC WebWise.

If you have any other media player or an older version of RealPlayer, they may not be suitable and you may have to download the software again.

Further help can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to Talk Spanish



2. I can't see the videos - why?

To view the videos you will need the software called Flash and RealPlayer.

If it's not already on your computer, Flash can be installed easily and free of charge using the BBC WebWise guide, which you can find here.

To download and install a free version of RealPlayer, follow this step-by-step guide from BBC WebWise.

If you have any other media player or an older version of RealPlayer, they may not be suitable and you may have to download the software again.

Further help can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to Talk Spanish



3. I don't see anything; it's just a blank page - why?

If you're having trouble viewing some parts of a web page or whole pages seem to be blank, your firewall is usually causing the problem by blocking cookies or scripts that the website can't work without.

Click here for more information about your firewall.

It may also be that you have a pop-up blocker switched on in your browser. You can usually see a yellow bar at the top of the page. You need to 'right click' on it to be able to accept the pop-up.

If you are using Internet Explorer, select Tools and choose the Pop-up Blocker option, then select Pop-up Blocker Settings. In the Address of Web site to allow box, type the address http://www.bbc.co.uk/languages/

Finally, click on Add.

Can't find what you're looking for? Please contact us.

Back to questions or go to Talk Spanish



4. I can't see the keywords - why?

It may be that you have a pop-up blocker switched on in your browser. You can usually see a yellow bar at the top of the page. You need to 'right click' on it to be able to accept the pop-up.

If you are using Internet Explorer, select Tools and choose the Pop-up Blocker option, then select Pop-up Blocker Settings. In the Address of web Site to allow box, type the address http://www.bbc.co.uk/languages/

Finally, click on Add.

Can't find what you're looking for? Please contact us.

Back to questions or go to Talk Spanish


5. I can't add special characters (accented letters) - why?

Your browser is probably not displaying the symbols properly because it's set on a specific default, not compatible with these letters.

Please follow these steps:
1) In your Internet Explorer, go to View
2) In the view menu, choose Encoding
3) In the Encoding menu, choose Western European (ISO)

Please also make sure that you have the latest version of Flash Player downloaded on your machine. You can download it, free of charge, here.

Some Spanish letters and punctuation marks don't have a corresponding key on English keyboards but you don't need to change the keyboard to type Spanish letters.

For help with typing the special characters, please refer to this page.

For more information on how to type special characters on a Mac.

Can't find what you're looking for? Please contact us.

Back to questions or go to Talk Spanish



6. Can I download Talk Spanish for my iPod/mobile phone/MP3 Player?

Unfortunately, Talk Spanish cannot be downloaded. The only phrases which are currently downloadable are the Quick Fix and Cool Languages.

To download the files, 'right click' and choose save target as.

Can't find what you're looking for? Please contact us.

Back to questions or go to Talk Spanish



7. I'm a tutor/teacher - how do I download the Talk Spanish worksheets/factfiles?

You can find all of the worksheets for tutors here.

You can also find all of the factfiles for your students based on themes from Entry/Level 1 syllabuses here.

Can't find what you're looking for? Please contact us.

Back to questions or go to Talk Spanish



8. How can I buy Talk Spanish on CD/DVD/cassette/the course book?

You can browse all languages related materials that are available from BBC Active or the BBC Shop online.

Please contact them with any queries/comments at the following addresses:

BBC Active - Fill in the Contact Us/Feedback form.

BBC Shop - Send an email.

Can't find what you're looking for? Please contact us.

Back to questions or go to Talk Spanish



9. When will Talk Spanish next be shown on TV?

Talk Spanish is occasionally repeated on the Learning Zone on BBC Two. The series is broadcast overnight so you'll need to set your video the night before.

To find out about the next month's broadcasts, you could subscribe to our free newsletter. Just click here and enter your email address in the space provided.

The quarterly schedule for programmes broadcast on the Learning Zone can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to Talk Spanish


Quick Fix/Cool Spanish FAQs


1. When I click on the audio nothing happens - why?

To listen to the audio you will need the software called Flash. If it's not already on your computer, Flash can be installed easily and free of charge using the BBC Webwise Guide. Further help can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to Quick Fix or to Cool Spanish



2. How do I download the MP3 files?

To download the MP3 files, 'right click' and choose save target as.

Back to questions or go to Quick Fix or to Cool Spanish


Sueños


1. I can't hear the audio - why?

To listen to the audio you will need RealPlayer.

To download and install a free version of RealPlayer, follow this step-by-step guide from BBC WebWise.

If you have any other media player or an older version of RealPlayer, they may not be suitable and you may have to download the software again.

Further help can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to Sueños



2. I can't see the videos - why?

To listen to the audio you will need RealPlayer.

To download and install a free version of RealPlayer, follow this step-by-step guide from BBC WebWise.

If you have any other media player or an older version of RealPlayer, they may not be suitable and you may have to download the software again.

Further help can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to Sueños



3. I don't see anything; it's just a blank page - why?

If you're having trouble viewing some parts of a web page or whole pages seem to be blank, your firewall is usually causing the problem by blocking cookies or scripts that the website can't work without.

Click here for more information about your firewall.

It may also be that you have a pop-up blocker switched on in your browser. You can usually see a yellow bar at the top of the page. You need to 'right click' on it to be able to accept the pop-up.

If you are using Internet Explorer, select Tools and choose the Pop-up Blocker option, then select Pop-up Blocker Settings. In the Address of Web site to allow box, type the address http://www.bbc.co.uk/languages/

Finally, click on Add.

Can't find what you're looking for? Please contact us.

Back to questions or go to Sueños



4. When I click on the transcripts, nothing happens - why?

The transcripts are available in Rich Text format (rtf). You may get prompted to save the file when you click on the link. If that's the case, follow the instructions on the screen and save it on your system. You should then be able to open it and print it out with your word processor.

If you're having trouble viewing some parts of a web page or whole pages seem to be blank, your firewall is usually causing the problem by blocking cookies or scripts that the website can't work without.

Click here for more information about your firewall.

It may also be that you have a pop-up blocker switched on in your browser. You can usually see a yellow bar at the top of the page. You need to 'right click' on it to be able to accept the pop-up.

If you are using Internet Explorer, select Tools and choose the Pop-up Blocker option, then select Pop-up Blocker Settings. In the Address of Web site to allow box, type the address http://www.bbc.co.uk/languages/

Finally, click on Add.

Please let us know if you continue to experience problems.

Can't find what you're looking for? Please contact us.

Back to questions or go to Sueños



5. I can't see the key language or keywords - why?

It may be that you have a pop-up blocker switched on in your browser. You can usually see a yellow bar at the top of the page. You need to 'right click' on it to be able to accept the pop-up.

If you are using Internet Explorer, select Tools and choose the Pop-up Blocker option, then select Pop-up Blocker Settings. In the Address of web Site to allow box, type the address http://www.bbc.co.uk/languages/

Finally, click on Add.

Can't find what you're looking for? Please contact us.

Back to questions or go to Sueños



6. Can I download Sueños for my iPod/mobile phone/MP3 Player?

Unfortunately, Sueños cannot be downloaded. The only phrases which are currently downloadable are the Quick Fix and Cool Languages.

To download the files, 'right click' and choose save target as.

Can't find what you're looking for? Please contact us.

Back to questions or go to Sueños



7. How can I buy Sueños on CD/the course book?

You can browse all languages related materials that are available from BBC Active or the BBC Shop online.

Please contact them with any queries/comments at the following addresses:

BBC Active - Fill in the Contact Us/Feedback form.

BBC Shop - Send an email.

Can't find what you're looking for? Please contact us.

Back to questions or go to Sueños



8. When will Sueños next be shown on TV?

Sueños is occasionally repeated on the Learning Zone on BBC Two. The series is broadcast overnight so you'll need to set your video the night before.

To find out about the next month's broadcasts, you could subscribe to our free newsletter. Just click here and enter your email address in the space provided.

The quarterly schedule for programmes broadcast on the Learning Zone can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to Sueños



9. Can I buy Sueños on DVD/video?

Unfortunately, DVDs and videos of Sueños are not available for purchase. This is due to copyright and contractual agreements that cover broadcasting only. However, tutors and teachers can borrow back copies of programmes for classroom use.

Can't find what you're looking for? Please contact us.

Back to questions or go to Sueños


Spanish Crosswords


1. I can't get the crossword to load - why?

To use the crossword, you will need at least Flash 8. If it's not already on your computer, Flash 8 can be installed easily and free of charge using the BBC Webwise Guide.

Please ensure that you have the latest version of Flash.

Further help can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to the Crosswords



2. I can't hear the audio clue - why?

Please ensure that you have switched on your speakers and check the volume is not on mute.

Can't find what you're looking for? Please contact us.

Back to questions or go to the Crosswords



3. I can't add special characters (accented letters) - why?

Click on add special characters and you will be able to use the keyboard in the top-right corner.

If your browser is not displaying the symbols properly, it may be because it's set on a specific default, not compatible with these letters.

Please follow these steps:

1) In your Internet Explorer, go to View
2) In the view menu, choose Encoding
3) In the Encoding menu, choose Western European (ISO)

Please also make sure that you have the latest version of Flash Player downloaded on your machine. You can download it, for free, using the BBC Webwise Guide.



For help with typing the special characters, please refer to this page.

For more information on how to type special characters on a Mac. Further help can be found here.

Can't find what you're looking for? Please contact us.

Back to questions or go to the Crosswords


General Spanish FAQs


1. How do I find out my level?

To find out the most suitable course for you, take our test to gauge your level.

Can't find what you're looking for? Please contact us.

Back to questions



2. I'm a beginner - which course should I do?

We have a range of Spanish resources that you may find useful:

Spanish Steps - a self-contained online course for beginners in 24 manageable, short steps with clear audio, slideshows, activities and grammar notes

Talk Spanish - this is a lively introduction to the language in ten short parts. Try the online topics with audio, video and quizzes. There are also Talk TV programmes, which are occasionally repeated on the Learning Zone on BBC Two., as well as a BBC book plus two audio cassettes or two CDs

Sueños - Sueños Online is a series of multimedia activities for beginners. It builds on the absolute basics of Talk Spanish, but can be used on its own to learn and practise the language

All of our resources are free of charge.

Can't find what you're looking for? Please contact us.

Back to questions



3. I'm an intermediate - what resources do you have?

We have a range of intermediate Spanish resources, including our monthly Crosswords and intermediate audio magazine, El Mensual.

All of our resources are free of charge.

Can't find what you're looking for? Please contact us.

Back to questions or go to intermediate resources



4. I want to try something more advanced - how?

A local course
Use our UK course finder to locate one near you.

Your local library will have details of centres and colleges where you can find a suitable course, or you can call BBC Learning Advice on 08000 150 950 for free.

Watch Spanish TV
You can find a guide to Spanish channels here.

Courses abroad
Going abroad to Spanish-speaking countries is a good way of improving your Spanish and there are a number of tour operators who specialise in holidays with language courses, often in very beautiful locations. The Association of British Travel Agents can provide contact details - visit their website or call 020 7637 2444.

If you're interested in staying with a family abroad and/or taking an intensive course with classroom tuition or even going on a working holiday, then the Central Bureau for Educational Visits and Exchanges can help. Contact them via their website or call 020 7930 8466.

Spanish cultural events
The Cervantes Institute promotes Spanish culture and the Spanish Language. Apart from running its own courses, it also organises Spanish cultural events throughout the UK. You can contact the Institute in London on 020 7235 0353 or visit their website.

Can't find what you're looking for? Please contact us.

Back to questions



5. I want to teach my child Spanish. What resources do you have or recommend?

The BBC offers a range of resources, depending on the age of your child. You can find games for primary level here.

The BBC's GCSE Bitesize site, found here also offers useful links which may be of interest. Click on the Spanish Websites link which you can find here.

Can't find what you're looking for? Please contact us.

Back to questions



6. Which Spanish materials are downloadable?

The only phrases which are currently downloadable are the Quick Fix and Cool Languages.

To download the files, 'right click' and choose save target as.

Can't find what you're looking for? Please contact us.

Back to questions



7. I can't see the keywords - why?

It may be that you have a pop-up blocker switched on in your browser. You can usually see a yellow bar at the top of the page. You need to 'right click' on it to be able to accept the pop-up.

If you are using Internet Explorer, select Tools and choose the Pop-up Blocker option, then select Pop-up Blocker Settings. In the Address of Web site to allow box, type the address http://www.bbc.co.uk/languages/

Finally, click on Add.

Please let us know if you continue to experience problems.

Can't find what you're looking for? Please contact us.

Back to questions



8. The text is too small - can I resize it?

To increase or decrease the text size for the web page that you are viewing, please refer to this page and select Windows, Apple Mac or Linux.

Can't find what you're looking for? Please contact us.

Back to questions



9. Where can I find a pronunciation guide for the Spanish alphabet?

You can find the names of the letters in the Spanish alphabet, along with audio, here.

Can't find what you're looking for? Please contact us.

Back to questions



10. Where can I buy books/CDs/DVDs/cassettes in Spanish?

You can browse all languages related materials that are available from BBC Active or the BBC Shop online.

Please contact them with any queries/comments at the following addresses:

BBC Active - Fill in the Contact Us/Feedback form.

BBC Shop - Send an email.

Can't find what you're looking for? Please contact us.

Back to questions



11. I'm a tutor/teacher - how do I borrow Learning Zone videos/buy books and other resources for my class?

Unfortunately, most of the videos of programmes shown on the Learning Zone are not available for purchase. This is due to copyright and contractual agreements that cover broadcasting only. However, tutors and teachers can borrow back copies of programmes for classroom use.

Richmond College provides a video library service with copies of broadcasts for schools, colleges and universities who are members of their library and hold an ERA licence. Click here to find out about how you can join their membership scheme.

You can also browse the BBC Schools shop using the Quick Search box to find what you are looking for.

Please contact them with any queries here.

Please note that materials bought from the Schools Shop are for use by educational establishments only.

Can't find what you're looking for? Please contact us.

Back to questions



12. I'm a tutor/teacher - how do I get permission to use the language videos broadcast on the Learning Zone in my class?

You may make and keep recordings of any BBC programme broadcast on the Learning Zone if you have an Educational Recording Agency (ERA) licence. For details, contact the ERA:

Telephone: 020 7837 3222

Send an email.

Website: www.era.org.uk

Richmond College provides a video library service with copies of broadcasts for schools, colleges and universities who are members of their library and hold an ERA licence. Click here to find out about how you can join their membership scheme:

Guidelines for use of our online material are covered by the BBC guidelines for schools and educational establishments (see the link provided below for more information). Most schools and colleges already have a licence which allows them to copy and share our material in the classroom, but it is worth checking with your own school or college if they have one.

You can view the copyright guidelines here.

Can't find what you're looking for? Please contact us

Back to questions



13. How do I watch Spanish programmes on TV?

Spanish programmes, such as Talk Spanish and Sueños, are occasionally repeated on the Learning Zone on BBC Two. The series are broadcast overnight so you'll need to set your video the night before.

To find out about the next month's broadcasts, you could subscribe to our free newsletter. Just click here and enter your email address in the space provided.

The quarterly schedule for programmes broadcast on the Learning Zone can be found here.

You can find a guide to spanish channels here.

Can't find what you're looking for? Please contact us

Back to questions



14. I'm working in Spain - are there any phrases to help me?

Find out what it's like to work in a Spanish-speaking environment with our Spanish for Work materials.

Can't find what you're looking for? Please contact us

Back to questions



15. How can I find a local course?

You can look for local courses via our website here.

Can't find what you're looking for? Please contact us

Back to questions



16. How can I study in Spain?

Going abroad to a Spanish-speaking country is a good way of improving your spanish and there are a number of tour operators who specialise in holidays with language courses, often in very beautiful locations. The Association of British Travel Agents can provide contact details - visit their website or call 020 7637 2444.

If you're interested in staying with a family abroad and/or taking an intensive course with classroom tuition or even going on a working holiday, then the Central Bureau for Educational Visits and Exchanges can help: contact them via their website or call 020 7930 8466.

The BBC is not responsible for the content of external sites.

Can't find what you're looking for? Please contact us

Back to questions



17. How can I find a Spanish pen-pal?

You can use the BBC search function to find a site for pen pals which is recommended by the BBC. Simply click here, tick the button The Web and type your request in the search box.

eTandem introduces learners all over the world to the opportunity of learning a foreign language to make it easy to get started. They offer a free search for eTandem partners for all languages, help for learning, tips for teachers etc.

Can't find what you're looking for? Please contact us

Back to questions



18. I want to join the BBC Languages team/do work experience/want a job at the BBC. What should I do?

As a large organisation, all of our recruitment is generally handled centrally, with all details of jobs given on our main website. For more information on the latest vacancies and training opportunities, click here.

Can't find what you're looking for? Please contact us

Back to questions



19. How do I find out about new Spanish resources on your site - do you have a newsletter?

To receive up-to-date information about our programmes and websites you can subscribe to our monthly newsletter. Just click here and enter your email address in the space provided.

Can't find what you're looking for? Please contact us

Back to questions



20. General computer queries

Unfortunately, we are unable to assist with general computer queries. However, the following starting points may be of use:

The BBC's guide to using the Internet: Webwise
Enter your problem/query and search for results with Google
Search Microsoft's support pages here
Search Apple's support pages here
Search Linux's support pages here

Alternatively, you could search for the homepage of the manufacturer of the hardware/software you are experiencing problems with and search there.

Back to questions

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