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14 October 2014
Languages - A bit at a time in your own timeGermanLanguages

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German Frequently Asked Questions

We appreciate your feedback and try, wherever possible, to answer your emails, but due to the huge amount of correspondence we can't guarantee a personal reply. Please look at the FAQs below before sending an email - many of your questions are answered here.

Please note that we don't offer translation services.

German Steps FAQs

1. I can't hear the audio, why?

2. I can't see the slideshows - why?

3. When I watch the slideshows, they're slow to load, cut off or don't appear to load at all - why?

4. I don't see anything; it's just a blank page - why?

5. Can I download German Steps for my iPod/mobile phone/MP3 Player?

6. I want to print my learning log (progress page) but I can't see it - why?

7. I can't see the keywords - why?

8. I can't add special characters (accented letters) - why?

9. I can't access the email tip - why?

10. I didn't receive this week's email tip - why?

11. How can I find a learning partner?

Can't find what you're looking for? Please contact us


Talk German FAQs

1. I can't hear the audio - why?

2. I can't see the videos - why?

3. When I watch the videos, they're slow to load, cut off or don't appear to load at all - why?

4. I don't see anything; it's just a blank page - why?

5. I can't see the keywords - why?

6. Can I download Talk German for my iPod/mobile phone/MP3 Player?

7. I'm a tutor/teacher - how do I download the Talk German worksheets/factfiles?

8. How can I buy Talk German on CD/cassette/the course book?

9. When will Talk German next be shown on TV?

Can't find what you're looking for? Please contact us


Deutsch Plus FAQs

1. I can't hear the audio - why?

2. I can't see the videos - why?

3. I don't see anything; it's just a blank page - why?

4. When I click on the transcripts, nothing happens - why?

5. I can't see the keywords - why?

6. Can I download Deutsch Plus for my iPod/mobile phone/MP3 Player?

7. How can I buy Deutsch Plus on CD/cassette/the course book?

8. When will Deutsch Plus next be shown on TV?

9. Can I buy Deutsch Plus on DVD/video?

Can't find what you're looking for? Please contact us


Quick Fix/Cool German FAQs

1. When I click on the audio, nothing happens - why?

2. How do I download the MP3 files?

Can't find what you're looking for? Please contact us


General German FAQs

1. How do I find out my level?

2. I'm a beginner - which course should I do?

3. I'm an intermediate - what resources does the BBC have?

4. I want to try something more advanced - how?

5. I want to teach my child German. What resources do you have or recommend?

6. Which German materials are downloadable?

7. I can't see the keywords - why?

8. The text is too small - can I resize it?

9. Where can I buy books/CDs/DVDs/cassettes in German?

10. I'm a tutor/teacher - how do I buy books and other resources for my class?

11. I'm a tutor/teacher - how do I borrow Learning Zone videos?

12. I'm a tutor/teacher - how do I get permission to use the language videos broadcast on the Learning Zone in my class?

13. How do I watch German programmes on TV?

14. I'm working in Germany - are there any phrases to help me?

15. How can I find a local course?

16. How can I study in Germany?

17. How can I find a German pen-pal?

18. I want to join the BBC Languages team/do work experience/want a job at the BBC. What should I do?

20. How do I find out about new German resources on your site - do you have a newsletter?

21. General computer queries

Can't find what you're looking for?

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Due to the high number of emails that we receive, we can't guarantee a personal reply, especially to questions that are already answered in the FAQ.


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