Feedback - Frequently Asked questions

Feedback and FAQs

Fingers on keyboard

We appreciate and take notice of your comments and feedback, but we're a small team and receive many emails. Please check these most Frequently Asked Questions first to get an instant response.

Open/close
La Mappa Misteriosa: issues with interactive video

We’re sorry that we do not have an anticipated date for a fix to these issues. We suggest that your best option would be to view the non-interactive version of the episodes. The vocabulary and grammar sections are not affected.

Open/close
Emails/tips from the 12-week course subscription

I haven't received some of the emails

Please check your 'spam' or 'junk' folders. Missing tips and further information can be found in the FAQs for French, Spanish, Italian and German Steps.

I'd like to stop/start receiving them

Follow the links on this page, then enter your email address in the 'unsubscribe' or 'subscribe' box and press the 'submit' button.

I'd like to change my email address

Please use the contact form below, under 'I can't find an answer above or I'd just like to send a comment'. Please make sure you include the following details:

  • language and course you're studying
  • your old email address
  • your new email address


The emails are sent by an automated system and it takes some time for the change to take effect.

Open/close
Your progress in French Steps and Ma France

We've made some improvements and the BBC sign-in system has changed. All your existing progress data is still available.

Simply follow these instructions to upgrade to the new system, BBC iD:
- for French Steps
- for Ma France

If you're still unable to see your progress:
- refresh the page to retrieve the data; press F5 on your keyboard, more than once if necessary
- for Ma France, you may also have to clear your cache, you can follow this guide, courtesy of BBC iPlayer.

NB - The sign-in links are now in the top right corner of the page

If you have followed these procedures and believe you have lost your data, please let us know your previous username and your new one, if you have created one

Open/close
Videos: "Content not available in your area"

Some of our broadband video content is only available in the UK. Find out why. In most pages where this happens, you'll find a link to a narrowband version on the right-hand side of the page.

Open/close
Do I have to pay?

All the content and services on BBC Languages, including those where you can sign up or subscribe, are free to use by individuals and educational institutions and are part of the BBC's public service funded by the UK licence fee.

For commercial purposes, please refer to our terms of use.

Open/close
I need a translation/help with homework

We don't offer translation services. We'd be hard pressed to help individuals with their homework or very specific questions. We suggest you try typing your question in a search engine.

Open/close
Emails/tips from the 12-week course subscription

I haven't received some of the emails

Please check your 'spam' or 'junk' folders. Missing tips and further information can be found in the FAQs for French, Spanish, Italian and German Steps.

I'd like to stop/start receiving them

Follow the links on this page, then enter your email address in the 'unsubscribe' or 'subscribe' box and press the 'submit' button.

I'd like to change my email address

Please use the contact form below, under 'I can't find an answer above or I'd just like to send a comment'. Please make sure you include the following details:

  • language and course you're studying
  • your old email address
  • your new email address


The emails are sent by an automated system and it takes some time for the change to take effect.

Open/close
BBC Languages certificate

At the end of some of our courses you have the option to take a test and check how much you've learnt. You can then print out a 'Certificate of Completion' with your final score. Although the courses follow an academic plan that can be matched to official courses, this certificate is not an official academic accreditation.

Open/close
Languages that we don't offer

Please follow this link for an extended answer on our choice of languages.

Open/close
Links to and from our website
Open/close
Schedules for BBC Two's Learning Zone

Some language programmes are repeated once a year on BBC Two's Learning Zone, overnight, during May. Whole series are broadcast as blocks designed for recording and viewing later. We publish details nearer the time on our homepages as well as in our newsletter.

Please note that no language programmes are broadcast on the BBC's international channels.

If you're a tutor or a teacher, please refer to the next two questions.

Open/close
I'd like to download videos/buy DVDs

BBC Active, a commercial subsidiary of the BBC, publishes a limited number of programmes on DVD, currently Talk Spanish, Talk French, Excuse my French and, for children, French is Fun! With Serge, the Cheeky Monkey. You can buy these from a variety of online and high-street retailers.

All other language programmes on BBC Two Learning Zone and on our website are not available for purchase. This is due to copyright and contractual agreements that cover broadcasting only and don't allow distribution on DVD or as download.

If you're a teacher or a tutor, please refer to the next question.

Open/close
I'm a teacher/tutor. Can I use your materials?

You are welcome to use any of our online resource, which are free of charge. Please observe the BBC's terms of use.

If you're in the UK and your institution holds an ERA licence you can borrow back copies of programmes for classroom use from the video library service provided by Richmond College. This service is not affiliated with the BBC and all enquiries should be sent directly to them.

We also have a section of our site dedicated to teaching. Please also refer to the previous two questions.

Open/close
I'd like to work with you

We are a small team and opportunities for jobs with us only come up very occasionally. These are published on the BBC Jobs website. It also offers information about work experience placements via the links on the left-hand side of their homepage.

Occasionally, we also work with freelancers. If you think you have specific skills or experience that may be of interest to us, please outline this in a short paragraph in the section below, 'I'd like to send a comment'. Due to limited resources, we'll only be able to reply if we require your services.

Open/close
I can't find an answer above or I'd just like to send a comment

Please check the language-specific FAQs on the right-hand side of this page. If you still can't find the answer, please fill in your details below being as specific and descriptive as possible, including section name and web address of the page in question if you're experiencing a problem.

Your name:

Your email address:

Please double-check you've entered it correctly

Subject:

Your comments:

Due to the high number of emails that we receive, we can't guarantee a personal reply, especially to questions that are already answered in the FAQ.


We will only use your details to contact you and will not pass them on to anyone else.

BBC navigation

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.